Operations Associate

Who We Are

Join a rapidly growing company revolutionizing the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.

Operations Associate

Cargomatic is seeking an Operations Associate to join our team. You will collaborate with teams across the Cargomatic network to ensure all shipment operations are running smoothly. The ideal candidate will demonstrate exceptional skills in time management, organization, attention to detail, communication, and customer service. The right candidate will be comfortable in an "all hands on deck" team environment, is a creative and analytical problem solver, and can thrive in a fast-paced, start-up culture.

What You'll Be Doing

• Be the first point of contact for our carriers via phone, email and messaging
• Learn the ins-and-outs of our freight business to help problem solve carrier solutions
• Adopt a proactive approach to customer service and carrier communications
• Respond to, troubleshoot, and resolve carrier issues in a timely and positive manner
• Perform shipment tracking and tracing (port availability, delivery status, etc.)
• Maintain progress reports on fulfillment and logistics performance
• Coordinate drayage dispatch via company drivers and third parties
• Support cross functional teams if/when they are impacted by logics related issues
• Perform transportation brokering services to improve fleet capacity
• Achieve daily goals while working in a fast paced, ever-changing, always challenging startup environment
• Identify and report systems issues and bugs to developers and product teams

• Recent college graduate (1-3 years post graduate experience)
• Great communication skills and ability to think on your feet
• Demonstrable skills in customer support and satisfaction
• Ability to learn and adapt quickly to new concepts and technology
• Intermediate to advanced working knowledge of Microsoft Excel
• Strong written and oral communication skills
• Exceptional problem solving and analytical skills
• Comfort with ambiguity and rapidly shifting priorities
• Ability to work with a sense of urgency and prioritize daily tasks

• Competitive pay
• Great medical, dental, and vision insurance options
• Flexible paid time off (PTO)
• Work in a high-growth company redefining logistics and supply chain!