Customer Service Representative

Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? If so, then this is the ideal position for you!

As a Customer Service Representative at Mosquito Authority, you will interface with customers and prospective customers via inbound/outbound calls to resolve existing customer service issues and schedule first treatment services for new customers. Responsibilities include knowledgeably explaining our service and its benefits to prospective customers using a sales script; processing sales maintaining customer database through timely and accurate data entry; resolving customer service issues to retain customers at every opportunity; handling miscellaneous general administrative, office tasks and managing social media content.

Essential Duties and Responsibilities:

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Responsible for achieving an acceptable conversion rate of inbound prospective customer calls to customers.
• Communicate effectively with services technicians, managers, and customers to ensure high quality and timely expedition of customer requests.
• Maintain knowledge of our services, pricing, promotions, procedures, and other important issues through management communications, training, and meetings.
• Potentially participate in outside sales activities such as trade shows, festivals, networking events, parties, and Mosquito Authority sponsored events.
• The ability to learn how to navigate and utilize our proprietary software via online training classes.
• Familiarity or willingness to learn social media (including but not limited to Facebook, Twitter, etc.).

Skill and Ability Requirements:

• Handle customer inquiries or customer issues that may require deviation from a script.
• Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with current and prospective customers.
• Consistently notate and update all prospective customer calls and customer files in database with attention to detail.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Provide answers and/or advice to customers based on their situation and customer profile.
• Troubleshoot, research and analyze customer problems with service, billing, and appointment scheduling.
• Strong interpersonal skills to speak and connect with prospects, customers, and co-workers.
• A team player with a proven ability to consistently bring a positive attitude to the office each day.

Job Type: Seasonal Part-time to possibly Full Time Hours in future. Working from home 100% of the time. The season starts in mid-April and ends in October. The hours would be 3-4 hours per day for a couple of days per week. Scheduling is flexible but would also depend on demand. Working Saturdays would be Mandatory from 8am-12pm. Estimated 20-25 hours weekly.Job training would be in North Carolina for 2 to 3 days/2 nights and all expenses for training would be paid by The Mosquito Authority.

Requirements:

• High School graduate / GED
• Strong communication skills - verbal and written
• Proficiency with the all Microsoft Office platforms

Perks:

• Paid training (Estimated 3 days in North Carolina)
• Competitive compensation
• Monthly and end of season bonuses
• If/when you go to full time hours, The Mosquito Authority will offer an optional healthshare program. The Mosquito Authority will participate in covering some of that cost on a monthly basis.

About Us:Our mission is simple: help protect families from mosquitoes and the diseases they carry and provide the best customer experience to each and every customer. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind.Join our team today!By applying to this position, I understand that I am applying to work at a location that is owned and operated by an independent franchisee, not Mosquito Authority Corporate. I acknowledge that each independent Mosquito Authority franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Mosquito Authority Corporate is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority Corporate.