Showroom Customer Service Representative

Showroom Customer Service Representative

WeatherTech Direct is seeking well-qualified Showroom Customer Service Representatives to ensure the overall satisfaction of customers by delivering exceptional customer support and product knowledge to the walk-in customers in our Factory Showroom.

This is a great opportunity to join our growing company

WeatherTech Direct offers a great work environment with a focus on encouraging our employees to be the best they can be through training, advancement opportunities, top-notch compensation and benefits, all while promoting a culture that values family, diversity and teamwork!

As a Showroom Customer Service Representative, you will

• Deliver world-class customer service in our Factory Showroom
• Welcome and engage with customers as they enter the showroom
• Interact with walk-in customers to process customer orders, exchanges, and returns according to established department policies and procedures
• Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
• Provide timely feedback to management regarding service failures or customer concerns
• Work a set schedule and may include weekends, evenings, and holidays. Factory store is open on later than 7pm.
• Perform other duties as assigned

Qualified Candidates will

• Have at least 3-5 years of experience in a retail customer service/sales role
• Be fluent in English with clear and concise verbal and written communication skills in order to deliver an effective and pleasant customer service
• Possess listening skills to fully comprehend customer needs
• Possess excellent typing, spelling, and grammar skills
• Have great attendance and punctuality
• Be an excellent performer; deliver high-quality results consistently
• Demonstrate a high level of professionalism and a positive attitude
• Be authorized to work in the United States

Why you’ll love working at WeatherTech Direct

WeatherTech Direct is proud to offer a clean and safe workspace. Employees are offered an array of perks including:

• Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and sick time