JR. BUSINESS OPERATIONS ASSOCIATE

Summary

Ideal candidate is someone looking to start a career in a Business Operations role or an individual that wants a start in the Wine and Spirits Industry.  Primary responsibilities include assisting the Business Operations Team in day-to-day tasks and assignments in order to facilitate on-time and seamless functionality between Romano Beverage sales team and their delivery partners.

Essential Duties and Responsibilities 

The essential duties and responsibilities include the following. Other duties may be assigned.

• Run and prepare reports for next day deliveries to pass along to warehouse team through internal reporting system.
• Audit outgoing orders using pre-set reporting suite to ensure pricing, availability and accuracy of orders shipping the following day.
• Enter pre-sold, EDI and Chain Distro sales orders into RAS system in timely and accurate manner for next day delivery.
• Understand Gross Profit (GP) and Margin % and identify and alert management of potential issues with sales orders not achieving company goals regarding margin or GP. 
• Assist sales reps in a timely and accurate fashion through phone calls and emails relating to product availability, delivery information and status of credits, invoices etc.
• Issue and track customer pick-up credits in timely manner
• Assist AR in researching of customer short pays and issue credits when appropriate.
• Learn to become reliable resource in company’s RAS to train new hires and assist sales force with technical handheld questions. 
• Set-up new customers as communicated by sales force in timely, accurate manner for ability to deliver product the next day.
• Assist in data scrubs for setting up new products, suppliers, and pricing modules in company database.
• Assist with managing and maintain product holds and allocations

Sphere of Interaction

This position interacts and interfaces with the following roles and positions:

• Business Operations Team
• Brand Managers
• General Sales Manager & District Managers
• Chain Manager and Key Account Managers
• Sales Reps and Tele Sales Reps
• Accounts Receivable Department 
• Third Party Warehouse & Delivery Company

 Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience    

 Required:

• Associates Degree in a related and/or equivalent field.

• Strong knowledge of MS Office Suite, especially Excel
• Ability to learn and master company reporting and data systems
• Demonstrated problem solving and teamwork skills

Preferred:

• Bachelor’s Degree in a related and/or equivalent field.
• Advanced Excel ability
• Experience using Encompass Software

Language Skills                                                

Ability to read and interpret documents such as instructions, correspondence, safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write correspondence and routine reports.  Ability to speak effectively and present information one-on-one and before small groups of employees of the organization. 

Mathematical Skills                                                       

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percent, percent change, profit and profit margin.

Reasoning Ability                                             

Ability to apply common sense understanding to carry out written or oral instructions.  Ability to deal with problems involving concrete variables in standardized situations.

Computer Skills                                                

To perform this job successfully, an individual should have advanced PC skills and knowledge of Internet software and Microsoft Office applications. 90% of job function is performed on computer. Must have the ability to operate general office equipment including copier and fax machine.   

Competencies                                      

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts 

• success of team above own interests; Supports everyone's efforts to succeed.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Safety and Security - Observes safety and security procedures, Reports potentially unsafe conditions.

Compensation will commensurate with experience. 

Full benefits package that includes health, dental, vision prescription drug coverage after meeting eligibility 

PTO upon meeting eligibility requirements