Manager, Client Service

Want to help the worlds leading brands grow through local marketing?

We set the bar high, then raise it higher. We thrive on opportunity and boldly accept challenges. We embrace success and celebrate the smallest of victories, together. We digest our mistakes and discover better paths, together. We sit at the table with some of the worlds largest and most powerful brands. We inspire others in the industry through example.

We are the brand ambassadors

for our clients and investors, by protecting and amplifying their most important assets

for our communities, by volunteering and giving back to the cities we love

for each other, by challenging peers to learn, grow and succeed

for BrandMuscle, by being thought-leaders and contributing to the success of the company

About BrandMuscle

BrandMuscle powers local, channel, and partner marketing for over 300 of the worlds largest brands. With nearly 1,000 full-time employees, BrandMuscle has the industry's largest client service, product development, and marketing execution support team.

About Manager, Client Success

The Manager, Client Success is responsible for the daily delivery and execution for assigned client accounts and managing and mentoring team members. You will oversee the performance, development, and management of direct reports while building strong relationships across internal departments and external partners. This role will work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams. You will seek to proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.

We are looking for dedicated, high caliber professionals who are smart and energetic, have a positive attitude and take pride in their work. People managers with marketing industry knowledge, ready to take that next step and build an exceptional career with an exceptional company are encouraged to apply. Team players with excellent project management and communication skills who thrive in an exciting, ever changing environment, come join us!

About Client Success

The Client Success Team is responsible for the successful delivery of contracted projects and services for our customers. We serve as the primary client contact for all deliverables for the given account, including gathering requirements, coordinating execution with internal BrandMuscle departments, providing timelines, status updates and managing hours for all client deliverables. Clients Success is also responsible for the education and training of clients and their end users on BrandMuscle products and services.

We are a passionate and diverse group that aspires to be the best place for the best people and were looking for talented individuals to accelerate our exponential growth as we continue to make our clients successful. If you are looking for a stimulating and fulfilling role, come join us!

Experience

Bachelors degree or equivalent experience, in marketing, advertising, or a related field

3-5+ years of advertising, client management or project management in a SaaS environment preferred

2+ years of team supervision experience

Responsibilities

• Responsible for ongoing day-to-day client relationship management on assigned accounts
• Oversee the performance, development, and management of direct reports
• Build strong relationships across internal departments and external partners
• Manage all aspects of technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost
• Provide problem recognition, research, isolation, and resolution steps
• Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
• Lead client calls, manage status reports, and provide meeting minutes.
• Train new team members and current team members on product and processes, be able to provide client- facing training as necessary.
• Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.

Requirements

• Excellent project management and communication skills
• Advertising industry knowledge, commitment to client success required
• Detail oriented with strong troubleshooting, analytical, and problem-solving abilities
• Strong interpersonal skills, ability to work with cross-functional teams
• Ability to thrive in a fast paced, changing environment
• Must be available for a flexible work schedule to accommodate clients on advertising deadlines
• Must possess a strong work ethic, be self-motivated, and have a team player mentality
• Must be thoroughly computer literate and able to learn new software and applications quickly
• Some travel required

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