Client Relationship Manager

Company Description

Zencity is a next-gen residential hospitality company creating authentic living experiences for travelers and thriving communities for renters. With Zencity, you get apartment-style suites maintained to hotel standards in cool and convenient neighborhoods. Long stay or short trip, business or pleasure, Zencity puts you where you want to be, and gives you the space to enjoy it.

Job Description

Do you excel at developing professional relationships?  Are you known for your tact, finesse, and ability to influence and persuade others?  Are you passionate about expanding and strengthening your skillset?  As the Customer Success Manager at Zencity, these skills and attributes will set you up for success as you manage and nurture existing relationships with our residential real estate and property management partners to maximize opportunities to grow our partner portfolios.

Responsibilities

• Manage existing B2B client relationships with 3rd party building owners and property management firms
• Conduct market analysis and create pro forma to prioritize deal flow pipeline
• Support regular performance reporting to 3rd party stakeholders and address questions and concerns from existing clients
• Learn to lead lease negotiations with existing clients to ensure optimal business performance and legal incentives
• Develop and improve real estate management procedures and communications
• Support the implementation of the business' strategic plans and B2B marketing strategies
• Travel to our portfolio of properties in Chicago, St. Louis, and Kansas City to strengthen client relationships

What You Offer

• 3-5 years professional experience managing client relationships
• Strong relationship building and communication skills, internally and externally
• Highly effective prioritization, attention to detail, and organizational skills
• Highly developed problem solving and decision making skillset
• Highly proficient with productivity tools such as Microsoft Office and Google Suite
• Willingness to travel
• Experience within the real estate and/or property management industries is a plus
• Proficiency with analytical and BI tools is a plus

What Zencity Offers

• Competitive base salary from $45k - $60k
• Performance bonus
• Medical, Dental, Vision insurance
• Unlimited PTO (mandatory minimum of 2 weeks)
• Collaborative team environment
• Partial remote work
• Dynamic work environment in a progressive start-up culture
• Advancement opportunities – we want you to grow with us!

We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.