Import Operations Customer Service Representative

Masterpiece was built on the principle that all clients deserve exceptional, personalized service – and the company is still led by those values today. We Treat Every Shipment like a Masterpiece. Masterpiece International is a proud part of the Magnate Worldwide Family of Companies.

Position Summary

Under the direction of the Import Operations Manager and Team Leader, facilitate import transactions in full compliance with government regulations in a timely manner while providing quality customer service.

Essential Job Duties

• Provide quality customer service by responding to quote requests and other inquiries in a professional and timely manner, collaborating with other team members to offer problem resolution, and providing estimates as needed.
• Set up new accounts with customer maintenance, accounting, and payment terms, and insurance compliance, as well as obtaining and verifying Powers of Attorney.
• Create and maintain import files including system logging, file setup, documentation, communications logs, rating, billing, and other related items, ensuring accuracy.
• Enter and provide ISF, Customs, and OGA clearances for all import entries.
• Comply with all governmental agency—Customs, BIS, TSA, USDA, FDA, USFWS, DOT, etc.—rules and regulations, as applicable.
• Develop, provide, and maintain quality client and vendor (steamship lines, terminals, truckers, etc.) relationships, ensuring daily updates as needed.
• Assist Manager and or Team Leader with operations issues, including customer satisfaction, profitability, and interface with other branches.
• Prioritize and organize shipments to insure timely and efficient handling.
• Assist with local accounting operations, including but not limited to checks, daily statement payments and accounts payable invoice coding.
• Develop and maintain working knowledge of systems including CargoPoint, Outlook, Word, Excel and FileMaker, as applicable.
• Participate in conferences, meetings, and training courses as applicable.
• Comply with all Masterpiece policies and procedures.
• Keep supervisor informed of workload and any problems as necessary.
• Other duties as assigned.

Qualifications

• 1 plus years of experience in processing Customs entries in ACE.
• Professional communication skills, both verbal and written.
• Proven understanding of Import requirements and flow.
• Customer focused can-do attitude.
• Ability to follow standard operating procedures specific to a client.

What We Offer

• Medical, Dental, and Vision insurance
• HSA match contribution
• Paid Time Off
• Life Insurance
• Employer paid short and long-term disability insurance
• 401k with Match
• Pet insurance
• Identity theft protection
• Accident, critical illness, and hospital indemnity insurance

EEO: Magnate Worldwide and all its segments of business provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.