Customer Service Representative MON-FRI

S&S Activewear LLC

Bolingbrook, IL

Expired: over a month ago Applications are no longer accepted.

$17 Hourly
Other

Job Description

Description

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with Team members within the customer service department. We are seeking highly motivated individuals with a commitment to excellent customer service.

Schedule & Benefits

$16.82 per hour, Monday - Friday 10:30AM - 7PM Full-Time, Non-Exempt

The company offers vacation time, a personal day, and sick time after waiting period ranging between 30 – 90 days. Other benefits include Medical, Dental, Vision, Life/AD&D and Short/Long term disability, FSA and 401K. The company also gives you the ability to grow and move up into different positions.

Major Responsibilities include, but are not limited to

Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer.
Accurately process transactions and educate customers on products and services via phone and chat communications.
Promote and sustain positive relationships with both internal and external customers.
Offer basic troubleshooting to customer including product knowledge, recommendations and problem resolution.
Participates in assigned projects and consistently meet department goals.
Support activities for the department as needed.

Requirements

Strong verbal and written communication skills.
Must have basic math and computer skills.
Ability to multi-task and be detail oriented.
Excellent attitude and attendance/punctuality.
Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
Results orientated with a strong sense of accountability and urgency.
Customer service experience preferred

Physical Demands

This job operates an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

We are proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information