Customer Relations Administrator

We offer competitive pay, benefits: health (PPO, HMO, HSA), vision, dental, FSA, dependent care, vacation time, personal time, direct deposit, 401K/Roth match (100% for the first 3% and 50% on the next 3%, which equates to a 4.5% match max if an employee defers 6%). FC Lighting also pays for $25,000 of Life and ADD plus $200 of short term disability.

Lighting Innovations, Inc (FC Lighting|Hazloc|Paramount Industries|SSL Lighting) is a leading manufacturer of industrial, architectural exterior and interior commercial LED lighting based in the Western suburbs of Chicago. We manufacture Industrial and architectural LED lighting for high-end aesthetic installations with an incomparable value for quality solutions. We continue to accelerate our growth in architectural and other new lighting market segments. Our product lines include: Colourline, Linear Cove lighting, Bollards, Pole Lighting, Step Lights, Cylinders, Ingrounds, Pendants, Exterior Decor, and Directional Wall lighting for exterior and interior applications.

POSITION SUMMARY

Responsible to meet or exceed the company sales goals by achieving operational objectives and contributing sales support, information, and recommendations to meet all region’s strategic plan. Responsible for providing exceptional customer service support for our customers and outside salespeople.

Essential Functions Statement(s)

• Support our contracted sales representative’s productivity and growth to plan.
• Asist our company’s sales personnel by following our standards & procedures, leading problem resolution, completing project quotations, tracking promotions, identifying trends; determining sales improvements and implementing approved changes.
• Provide Inside Sales support to our agencies and regional sales managers.
• Be proactively selling FC/SSL Lighting by advising our customers/representatives of Quick Ship or other programs in effect as well as new product releases.
• Manage all communications regarding post sales issues
• Confer with customers by telephone or in person to provide information about products or services, enter orders, and obtain details of issues.
• Ensure that appropriate changes are made to resolve customer problems.
• Keep records of customer interactions, record detail of inquiries, complaints, or comments, as well as actions taken.
• Responsible for maintaining relationships with customers, and outside salespeople as directed.
• Responsible for all aspects of order entry.
• Provide proactive shipping information to customers
• Responsible for all aspects of proactive and reactive customer service as directed by manager
• Other duties as assigned.

Position Qualifications

Competencies Required

1. Continuous Improvement Mindset
2. Passionate
3. Pride in your Work
4. Team Player
5. Can-Do Attitude

FC|SSL Lighting Inc. Traits Required:

1. Driven to succeed – Burning desire to win.

2. Perseverance – Never gives up and refuses to lose.

3. Intelligent – Ability to learn quickly, internalize and retain.

4. Resourceful and Creative – Ability to analyze problems/issues from various angles.

5. Organized and Ability to Multi-Task – Ability to make sense out of chaos.

Skills & Abilities

Education: Requires a high school diploma or equivalent and 2-5 years of experience in the field or in related area.

Experience: 1+ year of Customer Service within lighting industry (preferred).

Computer Skills: Proficient in Microsoft Suite

Certifications & Licenses:

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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