Customer Service Representative

This is a remote position.

At Synergy customer service is our specialty. With our large diverse and rewarding database of clients, we have an opportunity ready just for you. The ideal Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS’s interact with customers to provide information in response to questions, concerns, and complaints by phone and Internet. Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative can solve the issue and provide a positive customer experience. Customer Service Representatives know how to defuse a tense situation and do everything within reason to resolve the issue quickly and effectively. Customer Service Representative Duties and Responsibilities Manage and prioritize multiple concerns simultaneously. Provide appropriate and correct information to incoming customer order status and product knowledge requests. A positive attitude, even when faced with misplaced criticism or frustration. The ability to learn quickly and move on from both success and failure. Process customer orders/changes/returns according to established department policies and procedures. Work closely with the credit department to resolve disputed credit items. Provide timely feedback to company management regarding challenges or customer concerns. Partnership with the sales team to meet and exceed customer’s service expectations. Listen, document, and help resolve conflicts with customers. Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved. Requirements Requirements High School diploma. Previous customer service experience a plus but not required. Computer experience and aptitude. Previous experience with corporate phone systems or switchboard. Patience in dealing with confused or irate customers. Problem-solving skills, and the ability to think under pressure. Commitment to continual education about the company, products and services. Must have computer Some troubleshooting may be required depending on the customer scenario. Bi-lingual is a plus! 

Requirements