Salesforce Business Admin

Our client is looking for Salesforce Business Admin at IL (Remote). Below is the detailed requirement,

Role: Salesforce Business Admin

Location: IL (Remote)

Job Description

• Provide day to day support on multiple systems, security setup, reporting and analytics, documentation, testing and project implementation. Support all levels with analytics and reports that will be used to make decisions regarding business activity.

• Support the existing Salesforce solutions within Sales Cloud, Service Cloud and Experience Cloud, B2B Commerce (and related solutions). Support trouble-shooting issues and implementing small to medium enhancements and contribute to large strategic projects and/or new solutions in this space.

• Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.

• Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities on a global level.

• Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, data flow diagrams, performing stakeholder analysis, etc.

• Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions. Regularly works with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed.

• Support Project Managers planning, execution and management of project deliverables and risks.

• Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing.

• System testing of new functionality or bug fixes during Sprints or for any production releases.

• Provide project and monthly metrics coordination and support.

• Look for and identify opportunities for business process & procedure improvements.

• Understand, support and contribute to current MBM process. Open to accept change in roles and responsibilities as need be basis.