Customer Service Representative, Logistics/Manufacturing

Job Description: Who We AreVisionWe aspire to be the local partner of choice for belting solutions - around the globe.Our MissionTo be a global leader in product quality and local service excellence.To fully enable the most dedicated, knowledgeable and creative team in the industry to continue to differentiate through innovation and services.To excel in management performance and operational efficiency in order to deliver sustainable value to all our stakeholders.Drive digital as a business creator.ValuesCustomer Centricity - We are customer-centric because we know that we succeed when our customers succeed and that customer satisfaction - which we measure - drives customer loyalty.People Focus - Our carefully selected people, experts in their fields, are our most valuable resource, working together as one company creating our unique advantage.Entrepreneurship - We encourage entrepreneurial thinking and empower our people to take intelligent risks and make sound decisions.Agility - Speed is a key driver in our industry. We aim to respond quickly towards our customers, optimizing our delivery time and making fast decisions at all levels in our organizationResponsibility - We are part of a larger business community that we can help improve by working responsibly, by maintaining and increasing transparency, and by acting ethically and with integrity as good corporate citizens at all times. What We OfferCompetitive starting ratesReferral bonus for employee referralsWe promote from within, offering our employees opportunities for both internal advancement and relocation. BenefitsMedicalFor 2021, we offer insurance through Aetna, effective day 1.Alight Concierge Service for optimizing medical benefitsAMMEGA pays 100% of the cost for Alight Concierge Service for employees.DentalVisionLife InsuranceBasic life insurance paid in full by AMMEGAOption for employees to increase coverage or add coverage for spouse and dependentsShort-Term DisabilityAMMEGA pays 100% of the cost for short-term disability.Long-Term DisabilityAMMEGA pays 100% of the cost for long-term disability.Employee Assistance ProgramHealth Savings AccountFlexible Spending Account for Medical or Dependent CareOptional Accident and Critical Illness Plans401(k) with competitive employer matchAMMEGA offers a 100% match on the first 1% and a 50% match on the next 5%Support wellbeing by offering a discount savings program for entertainment eventsPaid Time OffAccrue up to 80 hours in first year of employmentPaid Holidays9 paid holidays and 1 additional floating holidayPaid TrainingGrowth Opportunities Summary The Customer Service Representative performs sales-related functions in order to maintain business and further assist in generating sales growth. The incumbent will work cooperatively with outside sales as well as management, marketing, and all company associates to meet sales and company goals and quotas. The Customer Service Representative will be proactive on a daily and on-going basis with regards to sales and all customer interactions while providing superior customer service and satisfaction. Primary Duties and ResponsibilitiesDetermines customers' needs and requirements; recommend product and expedite order or solution.Recommends alternate product as needed in order to provide best service and solutions.Provides product and technical information to accounts as well as accurate pricing, stock and/or delivery info of product.Responds to all customer requests in a timely and efficient manner.Processes accurately all customer transactions such as orders, quotes and credit returns.Shares significant requests and account dialogue with sales and management as needed as well as uploads information into Munics/PRM.Reports sales and inquiries to management as it relates to inventory stocking levels and requirements.Reports significant sales orders with DSM and management.Follows-up with accounts post sale to ensure customer satisfaction as well as asking for repeat or new business.Takes active role in addressing accounts' open orders and back-orders, and contacts accounts accordingly in order to provide best solutions and customer satisfaction.Understands pricing structures and policies as it relates to overall sales, (i.e. but not limited to, PMTs, PMT/CMT exceptions, B2B discounts, freight policies)Understands terms and conditions of sales, and the extent of liability and responsibility.Gathers competitive product information and pricing, and provides to management.Takes active role with PRM through reading, contributing/recording information, through follow-up of DSM calls, and by addressing open activities.Assists in various marketing plans which highlights Jason/Megadyne and Jason/Megadyne products via verbal, electronic or written communication.Assists in prospecting new accounts through outbound calls and communications as requested by sales management.Assists in growth and management of accounts through outbound calls and communications as requested by sales management.Follows daily systems' procedures based on Jason software requirements and guidelines.Attends and actively participates in CSR/DSM meetings.Fills requests for catalog, information or samples in accordance with company procedures.Performs other duties and tasks as assigned. Knowledge and Skills RequirementsA minimum of 2 years of customer service experience and high school diploma or equivalent required.Excellent listening, phone, and communication skills.Ability to multi-task as well as work in both a team environment and/or independently as needed.Experience with a CRM (i.e. Salesforce), MRP/ERP system, and order management system, preferred.Ability to use MS Office Suite (Word, Excel, Outlook, etc.), with typing skills of at least 50 wpm.Maintain professional and positive internal and external relationships that meet company values.Manage time and tasks effectively and efficiently.Adheres to company policies and procedures as noted within Company Employee Handbook.Demonstrate honesty, integrity, and ethical standards. CompetenciesExcellent communication and follow-up skillsDetail and task orientatedContinuous improvement/innovationMust be able to read and write English Key BehaviorsAre accountable to othersHave the courage to challenge the status quoAre honest with co-workers and customersAble to be innovative problem solversAre engaged team membersAdd value to the CompanyExpects excellence of self and othersOverserves top customersUnderstands, simplifies and acts to improve processes Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee works in a factory environment and is occasionally exposed to wet, humid conditions and toxic or caustic chemicals. He/she is frequently exposed to fumes or airborne particles and work near moving mechanical parts. The noise level in the work environment is loud.The above statement reflect the general details necessary to describe the principle functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation. Knowledge and Skills RequirementsA minimum of 2 years of customer service experience and high school diploma or equivalent required.Excellent listening, phone, and communication skills.Ability to multi-task as well as work in both a team environment and/or independently as needed.Experience with a CRM (i.e. Salesforce), MRP/ERP system, and order management system, preferred.Ability to use MS Office Suite (Word, Excel, Outlook, etc.), with typing skills of at least 50 wpm.Maintain professional and positive internal and external relationships that meet company values.Manage time and tasks effectively and efficiently.Adheres to company policies and procedures as noted within Company Employee Handbook.Demonstrate honesty, integrity, and ethical standards.