Customer Service Specialist/ Teller

WHO IS SOLUTIONS BANK?

Solutions Bank is a community bank with 7 locations located in Northern Illinois. We believe in offering personalized, small bank service with big bank technology and solutions. We strive to enhance the quality of life for our customers, staff and communities through innovative and personal experiences that build deep, lifelong relationships. Our mission is to inspire and implement solutions that allow our customers to focus less on banking transactions and more on what matters most to them.

Our Values

• Reinvent and Innovate: Reinvent how people think about banking and deliver a positive, memorable experience.
• Trust and Transparency: We are committed to building trust with transparency in our local decision making.
• Keep It Real: Never lose sight of what matters most to our customers and communities.
• Make An Impact: Help energize our neighbors and work together to build stronger, healthier and more economically vibrant communities.

WHAT MAKES SOLUTIONS BANK DIFFERENT?

We understand that no two individuals are the same - and no two employee's career paths will be the same. We are committed to customizing the employee experience and finding the career path that best utilizes each individual's strengths, interests and goals. Our management team prioritizes bettering the lives of our employees by offering educational opportunities, competitive benefits, flexibility and work-life balance. If you are looking for the opportunity to grow both professionally and personally, ask what being part of the Solution can mean for you!

WHAT IS A CUSTOMER SERVICE SPECIALIST/TELLER?

Our Customer Service Specialists are the first point of interaction for customers as they enter the bank and are the face of Solutions Bank to our customers. Customer Service Specialists assist customers with their daily banking needs, answer incoming calls and provide quality customer service to external and internal customers. Customer Service Specialists will work a varied schedule including several Saturdays per month. Individuals who are enthusiastic, outgoing and driven will thrive in this varied role and will have the opportunity to grow into one of the many positions available in our organization.

HOW WILL A CUSTOMER SERVICE SPECILAIST SPEND THEIR TIME?

• Creating an exceptional customer service atmosphere by treating customers with patience and attentiveness.
• Assisting customers with a variety of banking transactions including checking, savings and loan transactions in the lobby and drive-thru.
• Assisting customers with other banking needs including debit cards, stop payments, wire transfers, check orders and gift cards.
• Answering the phone and assisting callers or passing calls to other departments.
• Helping customers troubleshoot basic issues with online banking, mobile banking and other digital banking services.
• Maintaining and balancing a cash drawer including locating and correcting offages when needed.
• Communicating with customers and coworkers via email, phone and mail.
• Completing training and learning how to improve in your current role and prepare for future growth.
• Working with a talented and diverse team of coworkers across departments and locations.
• Maintaining your composure when assisting an upset customer using your emotional-intelligence and problem-solving skills.
• Seeking out additional duties including reports, filing, scanning and other office duties.

WHAT SOFT SKILLS DOES A CUSTOMER SERVICE SPECIALIST NEED?

What are soft skills? Soft skills are personal attributes that directly relate to how well you can work with and interact with others. Soft skills are hard to teach and are important to long-term success - they are also transferrable across industries and careers. The soft skills that a successful Customer Service Specialist may possess include: Communication, Consistency, Dependability, Problem Solving, Critical Thinking, Self-Direction, Adaptability, Flexibility, Conflict Resolution, Integrity, Empathy, Cooperation, Growth Mindset

WHAT HARD SKILLS MIGHT A CUSTOMER SERVICE SPECIALIST HAVE?

Hard skills are the abilities you gain through education, training and experience that often relate directly to a specific job or industry. The hard skills that a Customer Service Specialist may possess include: Cash Handling, Mathematics, Computer Knowledge, Basic Accounting Knowledge, Knowledge of Bank Standards, Knowledge of Bank Processes, Accuracy, Knowledge of Bank Products, General Knowledge of FDIC Insurance, Knowledge of Office Products, Knowledge of Fiserv Precision Program

NO BANKING EXPERIENCE?

Don't have banking experience but possess the strong soft skills and the desire to establish a career? We have a fantastic training team who can teach you the duties and responsibilities required for the position. Training includes an intensive 3 week period spent at our Freeport office where you are given a strong foundation of banking knowledge and Solutions Bank processes. Ongoing training is provided to ensure employees continue to grow and thrive with Solutions Bank!

EMPLOYEE TYPE: Full-Time Non-Exempt and Eligible for Overtime

AVERAGE HOURS: 40

LOCATION: Poplar Grove, Illinois

INDUSTRY: Banking - Financial Services

JOB TYPE: Banking, Customer Service

MANAGES OTHERS: No

Solutions Bank is committed to cultivating an environment that promotes diversity as a fundamental value. We welcome employees with a range of experiences, backgrounds, and perspectives. Solutions Bank is an Equal Opportunity Employer.