Retail Rental Specialist / Customer Service

In 1992, EagleRider pioneered the Harley-Davidson® motorcycle rental concept and the guided motorcycle tour business. Today, we are the world’s largest motorcycle rental and tourism company and our brand is synonymous with motorcycle adventure worldwide. We offer a huge selection of perfectly maintained motorcycles, ATVs, dirt bikes, and scooters for one-way rentals or guided tours between stores located in the most desirable tourist destinations in the world.

We are in search of a Motorcycle Rental Specialist to join our growing team.

This individual must have a passion for the motorcycle industry along with a valid driver’s license with motorcycle endorsement.

Job Duties/Responsibilities:
• Use company approved sales and sales service techniques when determining customer needs
• Offer optional products to meet customer wants and needs.
• Prepare all outbound rentals and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Qualifications:
• Strong motorcycle knowledge required
• A valid driver’s license with an M1 endorsement is required
• High School Diploma or G.E.D required
• A minimum of 1-year commission or incentive-based sales experience, desired
• Strong computer knowledge required
• Attention to detail and ability to work with minimum supervision

We offer a competitive compensation package with incentives and full benefits. Plus, we have a great work environment and opportunity to grow within. Applicants must pass a background and drug check prior to being hired