Customer Service Representative

Our client in Jersey City is looking to bring on a Customer Service Specialist to join their Benefits team. This is a nationally recognized company that is a third-party administrator of employee benefit plans. This company provides a great culture, casual work environment, and fantastic benefits. The ideal candidate will be responsible for building/maintaining customer relationships and delivering exceptional service to clients. This is a full-time, in-person position Monday – Friday from 8AM – 5PM and pays $19/hr. If you believe you might be a good fit for this position, please review the job description below and reply to this post with your resume.

JOB DESCRIPTION:

• Enroll employees in plans, issue invoices, apply contributions, and process claims/payments
• Responsible for the satisfaction of clients with a variety of financial and non-financials day to day tasks

• Communicate with customers daily through phone and email with a sense of urgency
• Research policies and stay up to date with client accounts, government regulations

JOB REQUIREMENTS:

• 1-2 years of previous experience in a call center or office setting taking calls and email communication
• Self-starter, ability to multi-task, attention to detail, and a good attitude
• Knowledge of MS Office, in addition to general Excel knowledge

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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