Parking Ambassador- Normal, IL

As a Parking Ambassador for TransWest, you will be expected to provide the highest level of customer service and authentically connect with our clients to introduce them to and assist in navigating our transportation network. Parking Ambassadors create a welcoming and safe environment by greeting clients, communicating relevant transportation information, answering client inquires, and interacting with our driver team members to ensure the highest level of care while utilizing our services. You can expect to be the face of TransWest in the field, whether onsite on a clients campus assisting with loading vehicles or launching a new commute route from an offsite parking facility, Parking Ambassadors make the experience seamless. We count on you to play a critical to ensuring our clients experience is exceptional and they keep them coming back!

We currently have a part-time PM shift schedule open. Candidates must have the availability to work Monday-Friday 2:45pm to 7:30pm.

ESSENTIAL FUNCTIONS:

• You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
• Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
• Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
• Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
• Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
• Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
• Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
• A team player who possesses the ability to work effectively with customers, co-workers, and management.

KEY POSITION COMPETENCIES:

• High energy and outgoing personality.
• Social media and tech savvy to promote transportation network information and the TransWest brand.
• Highly organized and possesses analytical skills.
• Passionate about meeting and interacting with clients on-site or out in the field.
• Proactively shares transportation information with clients. Anticipates potential transportation network issues and provides real time feedback to clients.
• Partners with other TransWest Team Members to solve issues and embrace our culture of process improvement.

Requirements

• Must be able to walk and stand for entire shift
• Must be at least 18 years old
• Must have reliable transportation to work
• Must be able to communicate clearly
• Must be able to pass a pre-employment drug test and criminal background check

Benefits

-Annual Pay Increases

-Holiday Pay

- Medical, Dental, Vision, Life and 401k with matching

-PTO