Inside Sales Representative

POSITION SUMMARY

Inside Sales Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts ('Rough Diamond' and 'House' accounts). They must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.

ESSENTIAL DUTIES

• Manage multiple customer accounts to achieve growth and margin objectives
• Create and follow up on quotes
• Accurately process customer transactions such as orders, quotes, or returns
• Act as a shared resource, servicing prospects and customers on a "first-come, first-serve" basis
• Grow existing accounts via upselling
• Identify potential growth opportunities within an account and coordinate with outside sales representatives to provide timely service
• Determine customer requirements and expectations; recommend specific products and solutions
• Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
• Recommend alternative products based on cost, availability, or specifications
• Demonstrate the ability to cross-sell and up-sell
• Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently within MCE to address issues
• Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
• Present price, credit, and terms in accordance with standard procedures and customer profiles
• Provide accurate information regarding availability of in-stock items
• Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
• Communicate to the Purchasing department unexpected increases or decreases in demand for products
• Manage time effectively, meets personal goals, and works effectively with members of the warehouse
• Perform other related duties as assigned

REQUIRED SKILLS/ABILITIES

• Commitment to providing exceptional customer service
• Industrial sales experience for fluid power products
• Excellent written and verbal communication and presentation skills
• Strong time management skills
• Persuasive and goal oriented

WHAT WE OFFER

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage
• Company paid life and AD&D coverage
• Company paid short- and long-term disability coverage
• Voluntary benefit products
• 401(k) retirement savings plan with a generous company match
• Generous PTO allowances and paid holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)