Member Service Representative

Ready for a new career? Let us help you develop the skills you need for a successful career in the credit union industry

What is a credit union? Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. But as member-owned and cooperative institutions, any profits made by credit unions are returned back to members in the form of reduced fees, higher savings rates and lower loan rates.

At GCS Credit Union, we live by the credit union philosophy of "people helping people" and believe that you, as an employee of GCS, have the power to change lives. We will give you the knowledge and skills you need to help our members make wise financial decisions. All you need is a willingness to learn and a desire to help others.

As a full time employee of the credit union, you are eligible for medical insurance; 100% credit union paid dental and vision insurance; long term and short term disability insurance at no cost to you; free life insurance and accidental death and dismemberment insurance; and a generous match on the 401(k) plan.

Starting Rate of Pay is $17.94/hour.

You must be available to work the following schedule:

Monday through Thursday 8:30 - 5:00

Friday 8:30 - 6:00

Saturday 8:30 - 12:00

Role:

To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, process lending documents, respond to problems, and direct members to the appropriate people.

Major Duties and Responsibilities:

• Assists members with opening and closing of all Credit Union accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Processes financial transactions at the request of the member. Processes all loan applications (including setting up and issuing loans, documentations for each loan type). Refers problems that are beyond their authority to their supervisor, along with their recommendations. Acts as a liaison between members and various organizations and departments. Assures that appropriate and accurate records are maintained and required reports are prepared in a timely manner.
• Identifies cross-sell opportunities and cross-sells services to members.
• Fulfill your responsibilities under the Bank Secrecy Act including, but are not limited to, adhering to the CIP policy and procedures and monitoring for and reporting suspicious activity related to new accounts, loans and any other MSR duties.
• Trains and mentors new employees.
• Performs other job related duties as assigned.

Knowledge and Skills:

• Two years of experience in customer service required. Experience in the financial industry is a plus. A high school education or GED is required.
• Must have good communication skills.
• Must be able to operate a 10-key calculator, keyboarding skills and knowledge of Microsoft Office Programs.