Customer Service Representative

Parksite Inc.

Bolingbrook, IL

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. Responsibilities will include answering customer calls and providing prompt issue resolutions; data entry, preparing reports and processing new accounts and orders

RESPONSIBILITIES:

Always maintain a positive and professional attitude towards customers and co-workers
Enter sales orders received via phone, email, or sales rep
Communicate with customer through various channels regarding shipping, invoice and back orders
Keep records of customer interaction, transaction, comments, and issue through CRM (Salesforce)
Ensure customer satisfaction and provide professional customer support
Achieve product, technical, and territory knowledge
Responsible for servicing and supporting existing accounts
Handle complaints, provide appropriate solutions and alternatives to meet customer needs
Building sustainable relationships with customers and co-workers
Run weekly back orders, hold for release and vetting reports
Manage large volume of inbound call and orders
Build strong relationship with territory manager and other internal employees

QUALIFICATIONS:

Knowledge, Skills and Abilities:

Strong customer service skills both in person and virtually
Self-motivated and functions well independently as well as within in a team
Comfortable in multi-tasking environment
Superior organizational and time management skills
Microsoft Office experience

Experience:

Track record of high performance in fast paced environment
Proven customer service experience
Proficient with Microsoft office products
Inbound and outbound call experience
Pronto experience preferred

WORK ENVIRONMENT:

Office environment – team orientated

Covid-19 Protocol:

As a condition of employment, Parksite is requiring new employees to be fully vaccinated on their first day of employment. This requirement can be met by providing proof of having been fully vaccinated against COVID-19 with any of the three COVID-19 vaccines (Pfizer, Moderna, or Johnson & Johnson).

Company Description

Parksite is a sales, marketing, and distribution company serving many segments of the building industry, with a focus on both interior and exterior products. We are proud to supply the best Fabricators and Building Material dealers with category leading products for the residential, commercial, and remodeling markets.

Focusing on superior products and exceptional service, Parksite unique marketplace niche is through education. We begin by identifying products with distinctive applications and specifically educate and emphasize the value of these products directly to architects, builders and designers. With this approach, we have become a leader in the industry with each of the products we sell. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.

Parksite is a sales, marketing, and distribution company serving many segments of the building industry, with a focus on both interior and exterior products. We are proud to supply the best Fabricators and Building Material dealers with category leading products for the residential, commercial, and remodeling markets. Focusing on superior products and exceptional service, Parksite unique marketplace niche is through education. We begin by identifying products with distinctive applications and specifically educate and emphasize the value of these products directly to architects, builders and designers. With this approach, we have become a leader in the industry with each of the products we sell. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.