Customer Service Representative

K-Factor Filter

Alden, IL

$18 to $35 Hourly
Full-Time

Job Description

K-Factor FIlter is a world wide manufacturer of self cleaning, fully automatic, liquid filtration engineered and designed to suit industrial applications.

The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

- Act as the first point of contact via email, phone, and live chat, for clients.

- Provide outstanding service by responding quickly to all client requests, both internal and external, in a professional and timely manner.

- Initiate and complete a variety of day-to-day tasks in support of Client Services' efforts to effectively serve clients.

- Assist with administrative tasks and other special projects as needed.

- Work with the accrediting bodies of several states on behalf of the clients.

- Direct unresolved issues or feedback to the next level of support personnel.

Requirements:
REQUIRED SKILLS AND ABILITIES

- Excellent phone and conversational skills in addition to well-developed writing skills.

- Customer Service oriented attitude with a combination of terrific customer skills, attention to detail, and expertise in resolving customer issues quickly.

- Comfortable working independently with minimal supervision.

- Time management, goal setting and prioritization capability.

- Ability to adapt to new conditions, assignments, and deadlines.

- Must be able to wear many hats, have a positive attitude, and desire to take on additional responsibility.

- Efficient problem-solving skills utilizing all available tools and information.