Carrier Sales Coordinator

Carrier Sales Coordinator - Chicago Office - Des Plaines, IL

Mon. - Fri. 8 AM - 5 PM

Company Overview

BM2 Freight Services, Inc is a full-service transportation solutions provider specializing in moving North American freight. We offer full-truckload (van, flatbed and refrigerated) freight, LTL freight, intermodal, and expedited services across 48 states and Canada.

Our founding principles emphasize a high level of integrity and exceptional service which distinguishes us from our competitors. Each member of our team takes a vested interest in the success of our customers with the knowledge that our success depends on theirs.

Job Summary

BM2 Freight Services, Inc. is searching for a full-time Carrier Sales Coordinator to work at our office in Des Plaines, IL. Our Carrier Sales Coordinator will conduct tracking and tracing calls for our carriers, schedule appointments with shippers and receivers, provide exemplary customer service and phone etiquette, and document notes in our transportation management system.

At BM2 Freight, our No. 1 investment is our employees. We are looking for a high functioning, detail-oriented professional who can juggle various tasks with accuracy, who prefers 12-hour shifts on an alternating weekly schedule, and who is interested in molding their logistics career with an award-winning, growing company.

Carries Sales Coordinator responsibilities:

• Check Calls: Setting reminders to call carriers for load updates and document in TMS.
• Schedule Appointments: Work with Account Representative to accommodate customer's deadlines. Schedule appointments for carriers to arrive at shipper or receiver location. Reschedule when necessary.
• Communication: Effectively and concisely communicate with Account Representative in a team-oriented environment in order to cover customer loads. Share responsibilities for any customer loads that occur after regular work schedule.
• Customer Service: Provide exemplary customer service even when faced with disgruntled carriers
• Covering /Dispatching Loads: Assigning carriers to loads
• TMS: Document all progress, updates, reminders, etc. in our TMS at all times. Training provided. No previous experience necessary.

Our ideal Carrier Sales Coordinator candidate will have:

• Previous freight brokerage experience preferred but not required
• Previous experience with inbound and outbound calls
• Proficient written and verbal communication
• Excellent attention to detail, multitasking, and technological skills
• Excellent customer service skills

Why BM2 Freight?

• Hourly rate: $21.63 - $24.04
• Mon. - Fri. 8 AM - 5 PM
• Paid parking
• Gym membership stipend after 90 days of employment
• Opportunities for advancement
• Eligible for full health benefits after 30 days of employment (medical, dental, & vision)
• Eligible for 401k contribution after 90 days employment (with company matching program)
• 4 weeks paid paternity / maternity leave

Equal Opportunity Employment

BM2 Freight Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.