Inside Sales Representative
- Full-Time
POSITION SUMMARY
Inside Sales Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts ('Rough Diamond' and 'House' accounts). They must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.
ESSENTIAL DUTIES
- Manage multiple customer accounts to achieve growth and margin objectives
- Create and follow up on quotes
- Accurately process customer transactions such as orders, quotes, or returns
- Act as a shared resource, servicing prospects and customers on a "first-come, first-serve" basis
- Grow existing accounts via upselling
- Identify potential growth opportunities within an account and coordinate with outside sales representatives to provide timely service
- Determine customer requirements and expectations; recommend specific products and solutions
- Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
- Recommend alternative products based on cost, availability, or specifications
- Demonstrate the ability to cross-sell and up-sell
- Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently within MCE to address issues
- Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
- Present price, credit, and terms in accordance with standard procedures and customer profiles
- Provide accurate information regarding availability of in-stock items
- Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
- Communicate to the Purchasing department unexpected increases or decreases in demand for products
- Manage time effectively, meets personal goals, and works effectively with members of the warehouse
- Perform other related duties as assigned
REQUIRED SKILLS/ABILITIES
- Commitment to providing exceptional customer service
- Industrial sales experience for fluid power products
- Excellent written and verbal communication and presentation skills
- Strong time management skills
- Persuasive and goal oriented
WHAT WE OFFER
Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:
- Medical, dental, and vision coverage
- Company paid life and AD&D coverage
- Company paid short- and long-term disability coverage
- Voluntary benefit products
- 401(k) retirement savings plan with a generous company match
- Generous PTO allowances and paid holidays
- Tuition reimbursement
- Employee Assistance Program (EAP)
Job Posted by ApplicantPro
Address
Motion & Control enterprises
Addison, ILIndustry
Business
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