Client Success Manager (Hybrid in Chicago or San Francisco)

Nextpoint is looking for a Client Success Manager (CSM) to manage a portfolio of existing customers and ensure that our customers 1) fully engage with the platform and our services, 2) recognize a compelling ROI from their investment in Nextpoint, and 3) advocate on our behalf, both internally (account expansion) and externally (via referrals).  The CSM serves as the “quarterback” in Nextpoint’s relationship with his/her clients.  Over the course of a calendar year, it is the CSM’s role to understand the roles and priorities of the key stakeholders, establish a regular communication cadence to remain current on their needs, and bring the appropriate internal subject matter experts into the conversation as needed. Account retention and expansion are vitally important to Nextpoint’s success.  It is the job of the CSM to delight our customers and forge long term relationships that can be measured via high renewal rates, user license growth, invoiced services revenue, testimonials, and referrals.  

RESPONSIBILITIES

• Renew annual subscription agreements for existing accounts within one’s assigned territory

• Grow revenue within existing accounts by driving usage with current users, identifying new users, and seeking professional services opportunities 

• Effectively communicate Nextpoint’s value proposition and solutions offering 

• Perform product demonstrations; prepare proposals and sales agreements

• Maintain a high level of activity (meetings per week) to ensure regular client engagement

• Track opportunities in one’s pipeline, provide accurate forecasts, and report revenue in CRM

• Collaborate with other team members (e.g. Sales, Marketing, Services, Product)

• Proactively seek opportunities to innovate on our account management processes and create new efficiencies

• Meet and achieve quarterly revenue targets

• Travel as needed

QUALIFICATIONS

• BA/BS in Business, Marketing, Communications 

• Requires 2+ years of proven sales/marketing/project management/client success experience

• Passionate about SaaS and the desire to make a difference

• Resourceful, driven, and results-oriented 

• Proven track record of closing opportunities and exceeding quotas

• Ability to share and receive feedback 

• Delegate tasks effectively 

• Excellent Communication skills

• Complex solution selling (i.e. experience selling or delivering a combination of software and services)

• Strong business acumen

• Ability to travel 35% of the time 

ABOUT NEXTPOINT
Nextpoint is the industry leader in delivering cloud-based services for eLaw. Our market leading software and services help legal related organizations conquer their eDiscovery, Litigation, and Admin needs. We do this by providing a powerful SaaS platform with world-class support and engagement teams that help hundreds of law firms across the country manage large data sets, identify relevant information via AI and complex searches, and organize evidence to build compelling arguments to support their clients’ interests. Our progressive, customer-focused approach and entrepreneurial spirit has enabled us to remain independent and self-funded and is now fueling our rapid growth. The legal industry is undergoing an exciting transformation as new technologies redefine how data is managed in the cloud, and Nextpoint is leading the way with innovative solutions that meet the needs of this dynamic market. 

BENEFITS

• Compensation is very competitive and commensurate with experience

• PPO Health Plan, Dental and Vision

• Transit benefits

• Unlimited PTO policy & paid holidays

• Generous professional development stipend

• Generous home office stipend

• 401k plan & match

• Free in-office lunch every day and a stocked kitchen and bar!

• And more!

REMOTE/HYBRID OPTIONS

A candidate looking for a Hybrid schedule in the city of Chicago or San Francisco is required.  Nextpoint headquarters in Chicago, Illinois with an office in Madison, Wisconsin and operations in the San Francisco Bay area. The company operates on a hybrid model. We are flexible and believe that individuals should be able to work in the style and manner that best suits their strengths, life situation, geographic location, and the role and responsibility of the position.

MANDATORY COVID VACCINE POLICY
Nextpoint has adopted a mandatory COVID-19 vaccine policy to safeguard the health and well-being of employees and their families, customers, and the community. An exemption may be requested on the basis of a qualifying medical condition, or for religious beliefs, and the company will engage in an interactive process to identify possible reasonable accommodations.

OUR CULTURE
We have earned a place on the list of "50 BEST SMALL COMPANIES TO WORK FOR IN CHICAGO 2022"!
We seek out colleagues who are interested in working with high-performing professionals, developing their own professional skills, and seeing the impact of  their contributions to our company. We are relentlessly team-focused and customer-centric. Working at Nextpoint is an entrepreneurial adventure. Projects move fast and plans change frequently as we navigate opportunities and meet the needs of our clients. We take pride in having a friendly, open office life that is relaxed and honest. We enjoy spending time with one another in the office as well as outside of work. We are problem solvers, simplifiers, and challenge seekers, but above all we strive for a happy workplace and satisfied clients. We enjoy working on impacting the legal justice system and thinking about how legal, regulatory, and government processes will evolve to address emerging technology and how the technologies we develop impact under-served and vulnerable communities as well as the environment.
Feel free to check out our reviews on Glassdoor, G2, and Capterra!

EQUAL OPPORTUNITY EMPLOYER
Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team!