Call Center Representative

The ideal Call Center Representative will professionally assist high-volume inbound callers with questions, payments, status updates, and miscellaneous needs. Ensure that accurate information is entered into the system. This opportunity is located in Des Plaines IL.Responsibilities: •Responds to high volume of inbound calls initiating requests following established processes, meets quality and production standards. •Initiates and manages customer needs and questions.•Acts as a liaison between multiple departments.•Enters referrals, documents communications and actions in system. Skills/Requirements •3+ years of experience in a high-volume, interactive customer service or call center environment•Must live within 1 hour of Des Plaines IL•Minimally high school or GED completed•Strong Microsoft Office knowledge including Teams, Outlook, Word, and ExcelWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.