Client Services Coordinator

At Homelink Corporation, we provide 24/7, 365 temporary housing nationwide, and have been a leader in our industry for over 20 years.  Our solutions have a real impact on every person we assist, from the policyholder to the insurance carrier.  We pride ourselves on delivering fast, reliable services that are backed by a strong and caring team that provides continuous support.

We are seeking a motivated and hard-working individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is full-time (40 hours/week).

Position Benefits:

Competitive pay, health, vision, dental and life insurance, paid time off, 401(k) with company matching after one (1) year, and on the job training.

Job Summary:

Our Client Services Coordinator works closely with policyholders who have been displaced from their residences and provides exceptional customer service during their temporary housing stay.

Essential Responsibilities:

• Monitor the status of lease terms for policyholders.
• Review and understand lease agreements, lease terms, and provide guidance to policyholders.
• Communicate with policyholders and insurance adjusters on status of temporary housing needs once families are moved into a property.
• Confirm, track, and record pertinent information in our internal CRM system.
• Work through challenging claims and partner with appropriate departments when needed.
• Build rapport with adjusters, policyholders, and vendors.
• Apply critical thinking to provide solutions to appropriately address each family’s individual needs.

Job Requirements:

• Bachelor's Degree preferred, high school diploma required.
• A minimum of three (3) years of experience in a customer service role.
• Previous experience in property management, real estate, leasing, or a similar field strongly preferred.
• Professional, compassionate, and friendly demeanor.
• Excellent communication skills, both written and verbal. 
• High level of attention to detail.
• Proficient computer skills with experience in Microsoft Office (Excel, Word, & Outlook).
• Strong organizational and time management skills.
• Excellent interpersonal and conflict resolution skills.
• Flexibility to work different shifts (including evenings, weekends, or holidays). 

Work Environment/Physical Demands/Work Hours: 

1. This job typically operates in a professional office environment. Due to the COVID-19 pandemic, interviewing, on-boarding, training, and day-to-day duties will be remote until further notice. Upon return, please be aware that this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
2. While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.
3. This position is full-time. It will require a flexible schedule that may necessitate evening and/or weekend coverage. Position will require on-call responsibilities/support as scheduled by management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Homelink Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.