International Sales Specialist
- Full-Time
International Sales Specialist
WeatherTech Direct is seeking a qualified International Sales Specialist to be responsible for the overall satisfaction of international customers by delivering prompt, efficient and professional customer support and product knowledge via phone, email and face-to-face interactions.
This is a great opportunity to join the WeatherTech Direct team!
- Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
As an International Sales Specialist, you will
- Deliver excellent customer service and demonstrate a high degree of professionalism
- Recommend products to customers by collecting customer information and analyzing customer needs
- Work closely with international team and management to formulate quotes, obtain status of orders, resolve product inquiries, etc.
- Process customer orders/exchanges/returns according to established department policies and procedures
- Verify and update customer profile information as required, such as the name on account, billing/shipping address, and credit card information
- Inform the shipping department of any specific shipping requirements
- Act as the primary customer point-of-contact for all international accounts regarding customer questions, concerns and/or complaints
- Provide timely feedback to management regarding service failures or customer concerns
- Respond to user comments on social media posts and provide customer support for any inquiries received in a timely matter
- Generate export documents for customer and freight forwarders ensure documents comply with International Trade Agreements
- Develop efficient sales strategies to optimize international client prospects
- Capture new sale lead opportunities via outbound calls/emails and enter data collected into the client management module
- Perform market research and analyze internal department procedures to achieve all sales targets
- Collaborate with the sales team to assist with any special projects requiring translations
- Attend new product training sessions as required
- Attend international trade shows and commercial conferences to stay up-to-date on international sales rules and regulations as required
- Follow company safety rules and keep designated work area in a clean and orderly condition
- Perform other duties as assigned
Qualified Candidates will
- 1-2 years prior experience
- Have a high School Diploma or equivalent
- Have excellent written and communication skills (Bilingual is a plus- Spanish or other language preferred)
- Posses Knowledge of various social media platforms such as Facebook, Instagram, etc.
- Understanding of common business practices relating to pricing, terms, shipment, taxes, payment and services
- Understanding of Latin American export requirements for compliance.
- Posses professional and concise verbal and written communication skills as well as active listening skills to fully comprehend customer needs
- Have a valid passport and the ability to travel internationally
- Demonstrate strong interpersonal, organizational and conflict resolution skills to effectively work with customers as well as other departments within the company
- Have a highly developed sense of integrity and commitment to customer satisfaction
- Possess the ability to handle adversity and conflict with successful outcomes
- Work systematically and logically to resolve problems
- Have a strong attention to detail and ability to multi-task
- Work independently and collaboratively as part of a team
- Have proficiency with Microsoft Office and data search/entry
- Be authorized to work in the United States
Why you’ll love working at WeatherTech Direct
WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and clean and safe workspace. Employees are offered an array of perks including:
- Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
- 401(k) with employer matching
- Paid vacation, holidays, and sick time
Address
WeatherTech
Bolingbrook, ILIndustry
Business
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