Customer Service Representative
- Full-Time
The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. Responsibilities will include answering customer calls and providing prompt issue resolutions; data entry, preparing reports and processing new accounts and orders
RESPONSIBILITIES:
- Always maintain a positive and professional attitude towards customers and co-workers
- Enter sales orders received via phone, email, or sales rep
- Communicate with customer through various channels regarding shipping, invoice and back orders
- Keep records of customer interaction, transaction, comments, and issue through CRM (Salesforce)
- Ensure customer satisfaction and provide professional customer support
- Achieve product, technical, and territory knowledge
- Responsible for servicing and supporting existing accounts
- Handle complaints, provide appropriate solutions and alternatives to meet customer needs
- Building sustainable relationships with customers and co-workers
- Run weekly back orders, hold for release and vetting reports
- Manage large volume of inbound call and orders
- Build strong relationship with territory manager and other internal employees
QUALIFICATIONS:
Knowledge, Skills and Abilities:
- Strong customer service skills both in person and virtually
- Self-motivated and functions well independently as well as within in a team
- Comfortable in multi-tasking environment
- Superior organizational and time management skills
- Microsoft Office experience
Experience:
- Track record of high performance in fast paced environment
- Proven customer service experience
- Proficient with Microsoft office products
- Inbound and outbound call experience
- Pronto experience preferred
WORK ENVIRONMENT:
- Office environment – team orientated
Covid-19 Protocol:
- As a condition of employment, Parksite is requiring new employees to be fully vaccinated on their first day of employment. This requirement can be met by providing proof of having been fully vaccinated against COVID-19 with any of the three COVID-19 vaccines (Pfizer, Moderna, or Johnson & Johnson).
Focusing on superior products and exceptional service, Parksite unique marketplace niche is through education. We begin by identifying products with distinctive applications and specifically educate and emphasize the value of these products directly to architects, builders and designers. With this approach, we have become a leader in the industry with each of the products we sell. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.
Parksite is a sales, marketing, and distribution company serving many segments of the building industry, with a focus on both interior and exterior products. We are proud to supply the best Fabricators and Building Material dealers with category leading products for the residential, commercial, and remodeling markets. Focusing on superior products and exceptional service, Parksite unique marketplace niche is through education. We begin by identifying products with distinctive applications and specifically educate and emphasize the value of these products directly to architects, builders and designers. With this approach, we have become a leader in the industry with each of the products we sell. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.
Address
Parksite Inc.
Bolingbrook, ILIndustry
Business
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