Clerical

Position: School Office Clerk

Reports To: School Operations Manager

Location: Chicago, IL

Job Description

Northwestern University Settlement seeks a dedicated professional with an appreciation for its mission. The School Office Clerk holds the important task of being the first person a family and/or community member interacts with when visiting or calling Rowe. Office clerks are expected to provide excellent customer service to all stakeholders via phone, email, or person-to-person interactions.

Key Duties/Responsibilities

• Assists in running the Main Office in a manner that is efficient, friendly, and highly organized
• Collects and submits scholar attendance and tardies on a daily basis
• Collects and keeps track of all fees (annual, uniform, programs, etc.)
• Acts as the point person for all visitors, callers, and vendors
• Manages all aspects of communication to families, scholars, and other stakeholders
• In addition to the duties expressly provided above, the Elementary School Office Clerk shall from time to time perform such other duties and functions as assigned by their direct supervisor.

Ideal Skills/Traits

• Fluent in Spanish + English (written and oral)
• Willingness + ability to provide exceptional customer service to all families, scholars and staff members, with the ability to reflect Rowe's core values to all visitors and callers
• Excellent technical skills; must have knowledge of a variety of computer software and database applications (i.e. Microsoft Office, Google Docs, Aspen, etc.)
• Ability to problem solve with scholars, teachers, families, and other stakeholders, using discretion when required
• Ability to stay organized and work efficiently in a fast-paced work environment
• Other duties as assigned

Education/Experience

• 2 years school-based office administration experience preferred
• 4 year college degree preferred but not required

Position Type/Expected Hours of Work

Full-time

Compensation

Compensation will be commensurate with experience and qualifications. We offer a robust health benefits package. In addition, all staff members are equipped with the tools needed to succeed, including a dedicated workspace, laptop, email, high-speed internet access, and all necessary supplies.

Statement of Non-Discrimination

Northwestern Settlement is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.