Customer Service Representative

Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Right now, we are looking for customer service representatives in the Lemont area who want a career with a local small business with the backing and support of a brand people recognize and trust.

If a career making people smile makes you smile, read on.

 

 

• Base Salary with Commission 
• Paid Time Off (PTO)
• Career Development & Growth
• Hands On Training

• Building personal relationships with customers and anticipate their insurance needs
• Taking care of customer requests, policy changes, billing inquiries and payments
• Performing annual customer protection reviews and updating coverage
• Helping with claim processing and resolution
• Identifying sales opportunities for existing households and transferring “warm leady” to sales professionals
• Being a team player to help grow and retain revenue for the agency

• Bilingual English and Polish 
• Caring, compassionate and driven to fulfill customer needs
• Strong organizational skills, attention to detail and ability to multi-task
• Action-oriented problem-solver resilient through challenges and able to provide solutions
• Friendly, energetic, and enthusiastic