Customer Service Representative
- Full-Time
Title: Customer Service Representative
Job Type: Direct Hire
Job Location: Skokie IL
Job Description:
DIRECT HIRE Customer Service Representative
$1,500 SIGN-ON BONUS
Our client is looking for a sharp Customer Service Representative to join their team. If you're looking to join a fantastic company, with great culture and good tenure - this is the perfect job for you! The individual will be responsible for assisting customers on the phone and via e-mail. CSR’s answer phones, communicate with customers, enter and check orders on the computer receive and respond to e-mails and resolve issues..
Location: NORTHBROOK
Compensation: $47k + $1,500 sign-on bonus
Job Description:
- Handle high volume of incoming customer and sales rep phone calls regarding product and order related inquiries
- Manages all aspects of the customer relationship from Order placement to delivery.
- Creatively works with Scheduling, Planning and Operations to solve problems as they occur.
- Uses Root Cause analysis to put in place solutions to problems with customer orders, shipments, and documentation.
- Builds and maintains customer relationships, as well as, department rapport.
- Communicates in a professional manner with external and internal customers by phone, e-mail, and in person.
- Receives and enters orders for products and services by email and fax using predetermined company guidelines.
- Works in conjunction with the Sales team and keeps them informed of critical order delays.
- Negotiates lead-times for sales orders using approved Supply Chain guidelines.
- Coordinates authorized returns and adjustments, as well as, customer credits.
- Monitors and communicates order status to internal and external customers.
- Other duties as assigned.
Required Experience:
- 2+ yr of B2B customer service experience
- experience in a manufacturing/supply chain industry
- previous experience using an ERP system
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#TalentAdmin
#zr5
Named a “Top 50” Fastest Growing Company, Addison Group continues to achieve success and growth while fostering a competitive yet team-oriented environment. Addison Group is an Inavero’s Best of Staffing winner for the past six years. Addison Group is focused on organic growth—each year we promote people from within to open new branches and lines of business. Addison Group is a team-oriented work environment with a work hard/play hard atmosphere—Addison has been recognized by many publications as one of the top best places to work for the past five years. Visit our website to learn more: addisongroup.com
The Addison Group is a leading staffing firm based in Chicago, IL that specializes in connecting opportunities and candidates in Administration & HR, Engineering, Finance & Accounting, Financial Services, Healthcare, and Information Technology. Founded in 1999, Addison Group has now established a coast to coast presence, with 22 offices nationwide: Austin, Boston, Charlotte, Chicago (HQ), Cupertino, Dallas, Denver, Houston, Minneapolis, Nashville, New York, Oklahoma City, Philadelphia, Phoenix, Reston, Rockville, San Antonio, San Francisco, Schaumburg, Seattle, Tulsa, and Washington, DC. Named a “Top 50” Fastest Growing Company, Addison Group continues to achieve success and growth while fostering a competitive yet team-oriented environment. Addison Group is an Inavero’s Best of Staffing winner for the past six years. Addison Group is focused on organic growth—each year we promote people from within to open new branches and lines of business. Addison Group is a team-oriented work environment with a work hard/play hard atmosphere—Addison has been recognized by many publications as one of the top best places to work for the past five years. Visit our website to learn more: addisongroup.com
Address
Addison Group
Skokie, ILIndustry
Business
Website
Get fresh Customer Service Representative jobs daily straight to your inbox!
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.