International Sales Specialist

International Sales Specialist

WeatherTech Direct is seeking a qualified International Sales Specialist to be responsible for the overall satisfaction of international customers by delivering prompt, efficient and professional customer support and product knowledge via phone, email and face-to-face interactions.

This is a great opportunity to join the WeatherTech Direct team!

• Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

As an International Sales Specialist, you will

• Deliver excellent customer service and demonstrate a high degree of professionalism
• Recommend products to customers by collecting customer information and analyzing customer needs
• Work closely with international team and management to formulate quotes, obtain status of orders, resolve product inquiries, etc.
• Process customer orders/exchanges/returns according to established department policies and procedures
• Verify and update customer profile information as required, such as the name on account, billing/shipping address, and credit card information
• Inform the shipping department of any specific shipping requirements
• Act as the primary customer point-of-contact for all international accounts regarding customer questions, concerns and/or complaints
• Provide timely feedback to management regarding service failures or customer concerns
• Respond to user comments on social media posts and provide customer support for any inquiries received in a timely matter
• Generate export documents for customer and freight forwarders ensure documents comply with International Trade Agreements
• Develop efficient sales strategies to optimize international client prospects
• Capture new sale lead opportunities via outbound calls/emails and enter data collected into the client management module
• Perform market research and analyze internal department procedures to achieve all sales targets
• Collaborate with the sales team to assist with any special projects requiring translations
• Attend new product training sessions as required
• Attend international trade shows and commercial conferences to stay up-to-date on international sales rules and regulations as required
• Follow company safety rules and keep designated work area in a clean and orderly condition
• Perform other duties as assigned

Qualified Candidates will

• 1-2 years prior experience
• Have a high School Diploma or equivalent
• Have excellent written and communication skills (Bilingual is a plus- Spanish or other language preferred)
• Posses Knowledge of various social media platforms such as Facebook, Instagram, etc.
• Understanding of common business practices relating to pricing, terms, shipment, taxes, payment and services
• Understanding of Latin American export requirements for compliance.
• Posses professional and concise verbal and written communication skills as well as active listening skills to fully comprehend customer needs

• Have a valid passport and the ability to travel internationally
• Demonstrate strong interpersonal, organizational and conflict resolution skills to effectively work with customers as well as other departments within the company

• Have a highly developed sense of integrity and commitment to customer satisfaction
• Possess the ability to handle adversity and conflict with successful outcomes
• Work systematically and logically to resolve problems
• Have a strong attention to detail and ability to multi-task
• Work independently and collaboratively as part of a team
• Have proficiency with Microsoft Office and data search/entry
• Be authorized to work in the United States

Why you’ll love working at WeatherTech Direct

WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and clean and safe workspace. Employees are offered an array of perks including:

• Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) with employer matching
• Paid vacation, holidays, and sick time