Customer Strategy & Operations Associate

LogicGate is a SaaS company with a mission to empower every organization with the technology they need to proactively manage and transform risk into strategic opportunities. Weve recently secured more than $100M in Series C funding to help us get there, but we also need collaborative, curious, and self-driven team members as we continue to disrupt the wide world of GRC (governance, risk, and compliance) with our G2 Grid top rated GRC Solution, LogicGate Risk Cloud.

Were headquartered in Chicago yet have embraced a distributed work culture with employees in 25+ states. Unless a job requirement makes it necessary for a particular role to be performed at the LogicGate office, our team members are able to choose the best working style for them whether that be in the office full-time, fully remote, or a hybrid of both. Were already a top workplace in Chicago (just ask Built In, Crains Chicago Business, and the Chicago Tribune), and were thrilled to bring our culture nationwide.

We are seeking an energetic associate that has a passion for solving tough problems by delivering winning strategies and solutions. In this role, youll get the unique opportunity to run and manage critical cross-functional projects. This is a rare chance to play a key role in building a new business function and having a direct impact on driving efficiency and outcomes both within LogicGate and with our customers.

How youll spend your time:

• Serve as primary project manager for cross-functional initiatives to drive process improvements and efficiency

• Partner with the Product Operations team to gather meaningful insight and spur action from key customer data

• Work closely with the Revenue Operations team to align Customer Success & Services to enterprise processes

• Understand how our ecosystem of software tools impacts each Customer Success & Services function and manage programs to ensure the adoption & data hygiene of these applications

• Organize and own projects to bring leaderships vision of the ideal LogicGate Customer Journey to fruition and create more value for our customers

• Support services teams in creating and enacting playbooks to enhance the customer experience throughout their partnership with LogicGate

• Collaborate with Pricing & Packaging team to help inform go-to-market decisions with supporting data analysis and internal interviews

• Serve as tactical owner for customer churn analysis by compiling findings & trends from churn interviews & account owner questionnaires and hosting internal churn retro meetings

• Assist team leaders in tracking team OKRs, goals, and milestones against team goals and align with overall Corporate Strategy goals

• Assist CSS leadership with capacity planning and facilitating team member assignments to implementation and professional services projects as well as associated headcount planning

• Monitor customer health scores and drive processes to raise and maintain positive scores

• Collaborate with our Marketing team to keep Customer Success & Services-related customer facing content up-to-date

We get excited about you if you have:

• Bachelors Degree

• 2+ years of experience in management consulting or operations

• Excellent verbal and written communication skills and understand the importance of developing team relationships

• Comfortable and excited to work closely with cross-functional teams and company leadership with a customer-centric mindset

• Passion for finding new ways to drive efficient practices and create new ways to automate and improve processes

• Ability to stay on top of things and manage multiple projects at a time, with the skills to prioritize based on current needs

• Understand how to think in big-picture terms and see how decisions will affect the entire team

• Have a knack for defining key data elements and interpreting data trends to inform decision making

• Excitement for learning and growing and a desire to chart the course of your career

• Drive to help LogicGate towards its vision to become the leader in our space

What else is in it for you?

Competitive salary, stock options, and benefits are just the beginning. Our Total Rewards Package is designed to support you both in and outside of work. We offer various programs to help you grow your career, including an Emerging Leaders Program and a Continued Education Budget ($1,000 per year per employee). LogicGate aims to nurture a work environment where our teammates feel safe coming as they are, and we offer Employee Resource Groups, regular training, and conversations meant to foster a sense of belonging. Outside of work, perks like generous PTO, Summer Fridays and Health Days give you time to recharge and relax. Working with our team of 200+ might just be our best perk, though, as youll be working with smart, passionate people who are helping take LogicGate to the next level. Interested in joining the Herd (did we mention our mascot is a goat?)? Apply today!

We are currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.

LogicGate is dedicated to creating a community of diverse professionals, as we believe this creates a strong sense of belonging which ultimately enables our business to succeed. We are passionate about creating safe, inclusive spaces for all those who come through our doors! Were proud to be an equal employment opportunity employer who does not discriminate on the basis of race, gender, sexual orientation, gender identity, age, national origin, disability, religion, veteran or military status, or any other protected status.

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