Customer Service Representative

Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers.  The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction.  We are looking for a motivated, self-starter who is goal-oriented and hard-working. 
  
The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel.  Training will be provided on our software.  Actual work experience in the lawn care industry is highly desirable but not required.  Excellent customer service skills and a histroy of handling a high call volume of customer service calls is highly desired.  
  
The following is a representative list of duties and responsibilities associated with this position:   

• Takes inbound call from customers and potential customers and providing them the appropriate solution
• Makes outbound calls to follow up on servcie calls and ensure customer satisfaction
• Maintains accurate customer data records for follow up 
• Processes paperwork from sales and service team members
• Works with service scheduler in making service appointments for field technicians

If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you!  We offer a competitive salary, commission and benefits.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.