Customer Service Associate

Job Description Under the general direction of the Customer Service Manager North America, the Customer Service Associate, is responsible for assisting with the placement, invoicing, filing and delivery of customer orders. The Customer Service Associate will work closely with the Customer Service, Sales and Operations teams to ensure timely and accurate order processing, invoicing and delivery. Shall support Food Safety Culture activities within the organization in support of Food Safety Management System in accordance with the Food Safety Code for Manufacture of Food Packaging.

 Shall be made aware of and support Australia’s National Heavy Vehicle Legislation-Chain of Responsibility (CoR) where designated applicable to this position within the COR Program for Zip-Pak support of Australia’s CoR Legislation. ·       Order entry for unassigned house accounts ·       Billing and invoicing customers in AX ·       Mail, fax or e-mail invoices to customers ·       General filing ·       Process credits in AX ·       Ensure order, invoice and credit accuracy          Ensure all orders ship on time to meet the customer’s expected delivery             date ·       Provide assistance with freight scheduling and billing when needed ·       Prepare invoices and shipping documents: such as export papers, and                commercial invoices ·       Work with necessary personnel to expedite or trace missing or delayed               shipments ·       Update and send out general price increase letters ·       Run various reports for management ·       Answer customer service calls into the customer service queue ·       Check and distribute faxes to customer service ·       Work with QC Manager to place all sample orders ·       Other assigned duties by management 8 Hour schedule can be between 7am – 7pm, M-F as assigned by Management