Parts Support Customer Service Rep 31177 ON-SITE

Join our team on-site at John Deere in Milan, IL! Must have prior customer service experience, preferably in a manufacturing environment working with parts, strong computer skills, and a solid work history to be considered. SAP experience is a plus.

Hours: M-F, Regular business hours--8:00 AM-4:30 PM ----ONSITE FROM DAY ONE!!!

Hourly Rate of Pay: $17.60

Benefits: Health/Vision/Dental, life insurance

DESCRIPTION:

Parts Supports Services Representative who primarily supports the North American dealer network for their parts-related order inquiries. Provides support by phone, email and written communication through CCMS. Typically an initial point of contact within the call center providing responses and/or solutions to dealer inquiries, problems and concerns. Also included in responsibilities is the communication with internal and external resources, suppliers, factories, and carriers obtain order status information. Lastly, provides cross-functional support to warehouse operations teams related to responsibility areas

MUST HAVES:

• Candidate must be reliable - excellent attendance is a must
• General software knowledge - Microsoft Suite programs
• Excellent communication skills
• Some call center experience is highly desired

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