Customer Service Representative - Hybrid / Remote Schedule!
- Full-Time
Title: Customer Service Representative - Hybrid / Remote Schedule!
Job Type: Contract
Job Location: Lemont IL
Job Description:
Are you looking for a full time position where you will receive company and colleague support, training, and a competitive compensation? You're in the right place!
We are seeking a motivated, professional, and courteous Customer Service Representative.
Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!
Location: Lemont, IL
Pay: $50-57K
Hours: 8:00am-5:00pm, Monday-Friday
Requirements:
- 2+ years of Corporate Customer Service (Processing customer orders, Order Entry)
- Intermediate MS Excel Skills
Responsibilities:
- Respond timely and professionally to our customers by e-mail to answer inquiries, manage orders, or adjust existing orders; working in multiple systems simultaneously to obtain information
- Reference inventory levels prior to entering order within system. Once level of inventory is sufficient, enter order and provide updates to customer on delivery timeline
- Review contracts with customers
- Process 40-100 customer orders daily within SAP and MS Excel according to standard operating procedures, confirming customer purchase order information, such as availability of product, quantity, and ship date
- Confirm changes are accurately entered into all systems and communications completed in a timely manner to our internal team and external customer as required
- Act as liaison between our internal and external customers to ensure customer expectations are met (internal departments include sales, quality, production, transportation, and finance)
- Verify production of product, quality release, shipping availability, and address any other requests
- Suggest solutions and alternatives when we are not able to meet our customer requests
- Perform other related duties that may be assigned to meet business needs
PERKS:
- Paid Training
- Paid OT
- Benefits eligible at 60 days
- Growth potential within the company
Why choose Addison Group?
- Pay: We negotiate high salaries using US Bureau of Labor Statistics
- Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
- Permanent Employment: Many of Addison’s Administrative job openings lead to potential permanent employment
- Connections: You connect directly with hiring managers from renowned organizations
- Options: You are presented multiple employment options near your home
- Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
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Named a “Top 50” Fastest Growing Company, Addison Group continues to achieve success and growth while fostering a competitive yet team-oriented environment. Addison Group is an Inavero’s Best of Staffing winner for the past six years. Addison Group is focused on organic growth—each year we promote people from within to open new branches and lines of business. Addison Group is a team-oriented work environment with a work hard/play hard atmosphere—Addison has been recognized by many publications as one of the top best places to work for the past five years. Visit our website to learn more: addisongroup.com
The Addison Group is a leading staffing firm based in Chicago, IL that specializes in connecting opportunities and candidates in Administration & HR, Engineering, Finance & Accounting, Financial Services, Healthcare, and Information Technology. Founded in 1999, Addison Group has now established a coast to coast presence, with 22 offices nationwide: Austin, Boston, Charlotte, Chicago (HQ), Cupertino, Dallas, Denver, Houston, Minneapolis, Nashville, New York, Oklahoma City, Philadelphia, Phoenix, Reston, Rockville, San Antonio, San Francisco, Schaumburg, Seattle, Tulsa, and Washington, DC. Named a “Top 50” Fastest Growing Company, Addison Group continues to achieve success and growth while fostering a competitive yet team-oriented environment. Addison Group is an Inavero’s Best of Staffing winner for the past six years. Addison Group is focused on organic growth—each year we promote people from within to open new branches and lines of business. Addison Group is a team-oriented work environment with a work hard/play hard atmosphere—Addison has been recognized by many publications as one of the top best places to work for the past five years. Visit our website to learn more: addisongroup.com
Address
Addison Group
Lemont, ILIndustry
Business
Website
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