Billing Operations Specialist

Who we are

Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success. Our mission isn't simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

What makes us special?

1. Culture is sacred. As a 'Best Places to Work' winner four years in a row, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.
2. The best product in Legal Tech. We think deeply about the challenges small law firms face. We do not bother with simply delivering a "faster horse," we drive innovations that truly enhance the lives and businesses of our clients. Check out our ratings on G2, Capterra, and Google.
3. The Legal Tech industry is estimated to be worth around $15bn and is growing every year. Smokeball is growing right along with it, and we like to take our people with us.

What we need

We are looking for a Billing Operations Specialist to join the Smokeball Finance team; we are a process and technology focused team with a continuous improvement mindset.

This role is responsible for providing financial, clerical and administrative support to ensure the company accurately bills customers and receives payments for services.

Key Responsibilities

• Process all new business contracts and ensure all paperwork is complete
• Investigate and resolve customer inquiries relating to invoicing, working with other departments to resolve
• Process receipts and ensure they are allocated to the correct debtor accounts in a timely manner
• Driving the cash collection process by way of monitoring, developing and managing the collection of debt.
• Process customer refunds
• Reconcile CRM and billing system to ensure accurate number of paying users
• Strong communication - writing, speaking, and active listening

What you bring

• 3+ years in a billing role
• An understanding of subscription billing and revenue recognition
• An understanding of the software as a service (SaaS) business model
• Experience with Salesforce a plus

Your future team

Manager

Art Garza: Hi, I'm Art! I've been with Smokeball for a little over two years now and I've enjoyed my experience so much since joining the company. The finance team started off very small, with me being here in the US and the CFO, Mick Campbell, in Australia. Since then, we have doubled the finance team and are looking to add more teammates to help meet the demands of our clients. With our growing client base come new challenges - which we all get energy from! We have a collaborative team environment which not only aids in the business' growth, but also for our own personal development.

In addition to work, I'm also passionate about sports - specifically soccer. I have played my entire life and still try to play on the weekends (when I'm not injured).

Life at Smokeball

• Great Culture:Named Crain's 2021, 2020, & 2019 Best Workplaces, Inc. Magazine's 2018 Best Workplaces
• Work-Life Balance:20 vacation days, 6 sick days, 10 paid holidays, birthday off, volunteer time, and more!
• Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
• Flexible Working: We trust our people to get their jobs done. Work remotely full-time? In the office full-time? A hybrid of both? Your choice!
• Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave
• Transparency:We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc.
• The Office:The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist!
• Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more
• Convenient Transit: We're located in the heart of downtown Chicago, in walking distance from all major modes of transportation

The values we live by

Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don't have Core Values for show, we live and breathe them every day.

• Caring is not optional
• Make it happen
• Deliver legendary service
• Innovate for the client, not the press release
• Be frank
• Keep listening, keep learning

These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.

What DEI means to us

At Smokeball, we believe that "caring is not optional." We respect everyone, no matter who they are, what they look like, who they love, where they come from, how they identify, what they believe in, what abilities they have, or what they are trying to overcome. Smokeball is committed to utilizing community partnerships, education, events, and hiring to create a diverse, equitable, and inclusive environment for everyone we interact with.

Learn more about our DEI program here.

More, more, more!

Why do we do what we do? Where did the name 'Smokeball' come from? How do we give back? Learn more here.

* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.

* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.