Sales Account Executive - Hybrid/Remote

This position is hybrid/remote Monday through Friday

Responsibilities:

• Retain customer volume, sales and profitability through proactive stewardship of the firm’s relationships with assigned customers.
• Penetrate and expand relationships and revenue potential with assigned accounts by:
  • Selling new or additional products or services to current buyers; and/or
  • Finding additional buyers and stakeholders within the existing customer location; and/or
  • Selling additional customer locations.
• Sell and support the full suite of the firm’s product and service offerings.
• Develop and manage robust pipeline of new opportunities to help increase Laufer’s market share in the territory.
• Support and actively participate in all aspects of the sales process, and calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.
• Direct joint customer planning efforts in assigned accounts.
• Proactively manage customer satisfaction and service delivery by anticipating potential service problems, monitoring satisfaction, and recommending process and delivery improvements.
• Assist other sales team members, when directed, with customers outside the assigned account base when required.
• Support and manage assigned customer transition from the Business Development Group during customer implementation.
• Design, manage, and deliver Quarterly Business Reviews, in collaboration with other internal stakeholders, to assigned customers.
• Insure all assigned customer’s pricing, RFP responses, and bids are completed and delivered accurately and timely.
• Support SOP creation, management, updating and adherence for assigned customers.
• Travel when necessary within region to branch offices, customer field offices, and assigned customers to help accomplish assigned customer objectives.

Requirements

• 3 - 8 years international freight forwarding experience
• 3+ years sales experience
• Good communication skills and follow up
• Ability to travel to visit customers
• This position reports to the local Branch Manager
• Experience enlisting the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed
• Ability to work closely with the Customer Service Team members to ensure customer satisfaction and problem resolution
• This position has no direct reports