Sample Department Coordinator

The Cary Company is seeking an ambitious, energetic individual to support our Addison, IL office as a Sample Department Coordinator.  This position is perfect for those who enjoy organization and efficiency improvements, as well as those who thrive on managing multiple tasks while providing world-class customer service.

We have a positive and optimistic culture, and are looking to hire this type of person.  We wear many hats at The Cary Company, so we are looking for a balanced individual who likes to be involved in several areas of the business.

Duties                  

• Processing and fulfillment of sample requests
• Manage internal aspects of customer accounts and coordinate with customers, sales, and procurement
• Provide exceptional customer service via phone and email. This includes taking orders, order entry, resolving customer issues, quote prices, etc.  
• Oversee follow up of sample orders and requests
• Problem-solve to find creative solutions to customer inquiries
• Use innovation and creativity in developing new processes and procedures

Requirements:

• Strong business acumen
• Ability to successfully multi-task in a fast-paced environment
• Inbound call experience, strong follow-up skills, attention to detail, and time management
• A strong work ethic with a positive “can-do” attitude and one who takes pride in the quality of their work
• This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and desire to solve problems
• Excellent customer service skills

Perks:

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• 401K Provision
• Profit Sharing
• HRA
• Cafeteria Plan
• Seasonal company sponsored events
• Work/Life Balance
• Childcare Reimbursement Program

A little about the company: 

• Been around since 1895. 
• Grown from 30 employees in 2005 to 60 in 2010 and now over 175. 
• Completed an acquisition of a company in Indianapolis, IN (2018), Pittsburgh, PA (2019) and Salt Lake City, UT (2021), Hayward, CA (2021). 
• We distribute rigid packaging products and industrial filtration.  
• We have a beautiful newly renovated corporate office/warehouse in Addison. 
• We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
• Privately owned

We work to build autonomy, connectedness and confidence in your role

• Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion) 
• We have various committees employees can join (Culture Committee and Cary Cares)
• Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page) 

People that are successful in our culture/company have the following characteristics: 

• Positive/optimistic 
• Open Minded, but still look for ways to make our systems better 
• Curious/Inquisitive 
• Customer-Focused (ease of doing business for our customers) 
• Supportive of Co-workers

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at a steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.

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