Associate, Client Success (PT)

Company Overview

Kaizen Health is a fast-growing, venture-backed technology startup that strives to constantly improve access to healthcare through dependable non-emergency medical transportation. Our mission is to foster healthy communities by increasing access to medical care and foundational resources which promote equitable health outcomes. Taking care of our team is at the forefront of all we do, and we put great value and pride in the team that makes us a success.

Job Overview

Kaizen Health is seeking an energetic, motivated team player to support our Client Success department as a part-time Client Success Associate. Candidates must demonstrate exceptional drive, strong attention to detail, and a commitment to Kaizen Health’s mission and core values. 

Responsibilities and Duties:

• Managing a client support line (phone and email) with limited supervision.
• Handling client complaints and provide appropriate solutions and/or alternatives; following-up to ensure resolution when needed.
• Following Kaizen Health communication procedures, guidelines and policies. 
• Supporting initiatives to proactively communicate with Kaizen Health’s current clients, ensuring customer satisfaction whenever possible.
• Identifying and executing strategies to drive increased platform adoption within existing accounts.
• Proactively incorporating client feedback into tangible recommendations to platform updates for use by leadership.
• Assisting in implementation, training, and client support activities; and
• Supporting marketing, partnership, operations or other activities as appropriate/needed.

Qualifications:

• Strong attention to detail REQUIRED
• Fluent in English & Spanish PREFERRED
• Eagerness to learn, willingness to ask questions
• Strong written/verbal communication skills
• A genuine desire to help others through your work and the humility to wear any hat in the company proudly
• Proficiency with Microsoft Office suite of software tools
• Comfortable managing a high volume of calls independently
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Experience in healthcare or transportation industry a plus 
• Patient, people oriented with a penchant for learning and comfortable working under pressure 
• Able to work independently 
• Comfortable working in a hybrid model (currently Client Success team members work in-office 4 days/week and from home 1 day/week) 

What We Offer:

• Culture
  • Fun and creative startup atmosphere
  • Company outings
  • Casual dress code
  • Friends outside of work
  • Eat lunch together
  • Group brainstorming sessions
  • Open Door Policy
• Professional Development
  • Lunch and Learns
  • Seminars and Workshops
  • Conferences and Tradeshows
• Time Off Benefits
  • Generous paid time off, holiday, and sick leave policies

Hourly Rate: $20.00/hour 

Hours: up to 29 hrs/week (to be considered part-time)

Full-time position(s) also available