Account Manager

Account Manager

Compensation 

• Salary range of $50,000-55,000 per year plus bonus incentive
• Paid Time Off
• Voluntary Benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life insurance and more!

At InHome Therapy, providing top quality care is our highest priority.  We deliver on this commitment in everything we do.

As a member of our dynamic support team, you will act as the glue that binds our agency partner’s needs and therapist’s clinical care together, ensuring that every patient need is answered. Because there is no place quite like home when you’re recovering from an injury or illness you will be instrumental in helping these patients receive the care they so desperately need. You will work with therapists to act as a representative to them and support their daily function of providing the highest quality care to our patients. You will also work with our agency partners to ensure that best in class care is delivered.

Both our agency partners and our therapists truly value the additional support they receive from our Account Managers. Your assistance helps agencies to focus on their mission of providing quality care to patients, and InHome to focus on its mission of providing care to our therapists. As a support team member, you will be a valued and integral part of our team.

In addition to offering ongoing training, tools, support and a competitive compensation package, InHome Therapy offers staff the opportunity to become part of a team that is truly making a difference.

Currently we are growing in your area. We are looking for an Account Manager to join our team. The Account Manager is the primary interface that is responsible for the development of business relationships with assigned InHome Therapy customers while acting as a representative for InHome Therapy therapists. The responsibility of the account manager will be to contact these customers on a regular basis, build strong relationships, handle any customer issues or changes, look for and close upsell opportunities and help increase the number of referrals received from these customers. The account manager will also be responsible for maintaining positive relationships with their assigned customers.

The responsibilities of this position include:

• Communicating with agencies to ensure that all of their needs are understood and addressed. 

• Building strong agency relationships to maintain current business and acquire additional referrals. 

• Tracking all the steps in completing patient care to ensure we are meeting the agencies' needs. 

• Resolving complaints and keeping track of all processes that pertain to the agencies’ needs. 

• Acting as the therapist’s representative to ensure that their needs are met as we become the therapists' employer of choice. 

• Collecting and analyzing data concerning agency behavior to understand changing needs.

In order to be a successful candidate, the following experience and competencies are required:

Education and Experience

• 4-year degree from an accredited college preferred but not required.

• 2 to 3 years of work experience in an Account Manager role is required.

• Exceptional computer skills

• Solid knowledge of Microsoft Office. 

Key Competencies

• Excellent communication skills - both verbal and written.

• Positive attitude and team player

• Interpersonal skills

• Problem-solving and problem-analysis

• Attention to detail and accuracy

• Ability to multi-task effectively

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