Client Service Representative

Patient Care Coordinator, Customer Service Specialist, (Full Time)

Our associates are offered fantastic benefits to promote a healthy lifestyle to including medical, dental and vision coverage, a comprehensive Employee Assistance Program, and a commitment to work-life balance. Being a part of the current team also promotes personal and financial wellness through a 401K with match program, tuition reimbursements for industry related classes or seminars, and market-relevant trainings to stay knowledgeable of the dynamic Veterinary Industry. Join our team and stay current!

Our Ideal Candidate...

West Loop Veterinary Care is offering a full-time Patient Care Coordinator and Customer Service Specialist as the face and voice of our hospital and brand. We are looking for a detail-oriented individual who will share the passion for our mission of providing exceptional medical care to our patients and excellent service to our clients. In this position you will have positive experiences, can communicate openly with coworkers and clients, and highlight your ability to go above and beyond for our families and their pets. Your daily responsibilities will include ensuring patient health by serving our customers, coordinating patient care with specialists and other hospitals, maintaining a professional impression and ambiance, facilitation of electronic medical records and providing support to veterinarians and technical team.

About our Practice...

West Loop Veterinary Care is an organized, state of the art, American Animal Hospital Association (AAHA) accredited, and Cat Friendly Certified practice conveniently located near public transportation in Chicago's West Loop Neighborhood. Our positive environment is made up of a compassionate and enthusiastic team consisting of 9 doctors and 35+ support staff including Hospital Attendants, Assistants, and Technicians. Our seasoned veterinary team works together to be the solution for our clients and each other. Our exam room assistants are relied upon by our team for their skill set. We are committed to building strong relationships for life with our neighbors and know that we are stronger when we work together towards our values and mission.

You will enjoy your working environment while we provide you with the resources necessary to achieve your career goals.

Requirements:

• Experience working in a client or customer facing position with frequent client interaction
• Problem solving and quick-thinking skills
• Accomplished communicator with superior interpersonal and client-service skills
• General knowledge of hospital organization and interest in client service and pet care
• Ability to work effectively with a team and efficiently in a fluctuating environment to accomplish common goals.
• Flexibility to work evenings and weekends based upon the needs of our clients.
• Compassion and enthusiastic with a positive can-do attitude.

Preferences:

• 1-2+ Years of hands-on experience working as a customer service representative or receptionist in a small-animal clinic.
• Experience with practice management software suites, electronic record keeping and/or data entry.
• Experience with a multi-line phone system.

Benefits Package Includes:

• Competitive Compensation
• Medical, Dental and Vision Insurance
• Life Insurance
• Paid Time Off
• 401k with employer match
• Pet Healthcare - Friendly employee discounts on veterinary services and products
• Wellness-Gym Reimbursement
• Referral Program
• Pre-tax Transit Benefits and a free monthly parking lottery
• Employee Assistance Program (free counseling and referrals for emotional, personal, financial, or legal assistance)
• Flexible Scheduling
• And more!

**West Loop Veterinary Care is an equal opportunity employer and Drug Free Workplace. **

All candidates to which offers of employment are made shall upon hire successfully complete a Background Check screening prior to first date of employment.

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