Operations Coordinator

Objectives of the Position

Coordinate ocean/import and export shipments and related activities in accordance with customer and/or forwarding agent requirements, and company objectives.

Principle Accountabilities

• Booking, documentation, costing, billing, filing, coordination, quoting, tracking and customer service.
• Arrange cargo transportation with all applicable parties.
• Plan and optimize shipment routes.
• Coordinate with customers, agents and vendors.
• Prepare, distribute or otherwise process all required documentation including AWB, BOLs, invoices, export declarations (EEI), import documentation, pre alerts, debit and credit notes and others, as required.
• Create and maintain detailed shipment files.
• Establish and/or maintain detailed customer-service profiles.
• Monitors shipments and always keep all parties informed of the shipment status .
• Ability to trouble shoot and work with programmers to communicate issues with operating system as it relates to the completion of Ocean / Import / Export documentation.
• Knowledge of FMC AND NVOCC, rules and regulations.
• Good customer service and communication skills ability to build report with clients to win more freight forwarding opportunities.
• Team player able to work with warehouse operations to optimize receiving and shipping efficiencies.
• Ability to develop overseas agent relationships and customers.

Education & Work Experience Requirements/Skills 

• Minimum of 2 years prior work experience in the logistics and transportation industry, preparing and processing international air or ocean shipments, in-transit shipments and/or inland-freight shipments.
• Associates degree, vocational training in a related field or a minimum of two years of college coursework preferred.
• US export-compliance training preferred.
• Ocean DG training preferred.
• Computer literate.
• Fluent in English and Spanish.
• Ability to multitask and work under pressure.
• Capacity for team work and willingness to assist others.
• Ability to display professionalism and courteousness at all times.
• Team player with ability to work with cross-functional teams and all levels of management
• ACE system knowledge preferred.
• Position located in Des Plaines, IL.