Community Service Specialist - Senior Center

Community Services Specialist - Senior Center

Warren Township

Gurnee, IL

Come be an active resource and partner for our local community and senior members!

Under general supervision of the Senior Services Director, the Community Service Specialist - Senior Center serves as part of a team to provide community service assistance and support to the senior citizen population of Warren Township. The Community Service Specialist - Senior Center acts as an advocate for the senior citizen population and maintains professional relationships with service users and providers.

What's in it for you:

• Full-suite of benefits: health, dental, and life insurance, 457(b), pension, and paid time off
• Consistent Schedule: Monday-Friday_8 a.m.- 4 p.m.
• Working onsite with a friendly and collaborative team

Community Service Specialist Essential Duties :

• Register clients for programs, classes and activities at the Senior Center using various technology/computer programs.
• Accurately collect and track registration payments or refunds, as required.
• Provide information and assistance with any questions seniors and their families may have regarding available services and resources.
• Update and maintain referral and resource listings for housing, home services, financial and legal assistance, transportation, counseling and any other pertinent resources and/or service providers.
• Provide information and assistance with health insurance issues, including Medicare Parts A, B, C, & D, long-term care, Medicaid programs and patient assistance programs.
• Ensure confidentiality and maintain compliance with relevant laws and guidelines as they pertain to client confidentiality.
• Create, assist, and answer technology questions from senior membership. Including understanding and being able to explain use of/answer questions relating to smart phones, tablets and computers.
• Retain daily statistics regarding clients served and type of service. Compile monthly statistics for all staff. Prepare statistical reports as needed and submit to Executive Director.
• Attend and participate in Lake County Senior Services Coalition, and other community organizations.
• Visit senior citizens in their homes, when necessary to assess their needs and to refer them to appropriate available resources.
• Maintain up to date information regarding legislation and its impact upon the senior citizen population.
• Create monthly newsletter article(s) which provide practical, informative and up to date insight regarding different programs and services as they pertain to senior citizens of Warren Township.
• Demonstrate a continuous effort to respond to phone calls and request for service assistance within a timely manner.
• Provide Notary services.
• Provide staffing assistance at luncheons and other special events.
• Provide transportation and chaperone some senior program day trips using Township vehicles. Valet park senior’s car, as needed.

Community Service Specialist Qualifications:

• Minimum of 2-years of post-high school education from an accredited school, preferably an AA/AS Degree in Social Work, Sociology, or Psychology or related coursework.
• Experience and familiarity with the various issues and needs of the senior citizen population.
• Knowledge of theories, principals and practices related to gerontology/aging preferred.
• American Red Cross First Aid/CPR certification, or ability to obtain within 2 months of hire, required.
• Strong computer proficiency within Microsoft Office and smart phones required.
• Valid Illinois driver’s license required, along with a driving record acceptable to the Township’s insurance carrier.
• Available to work occasional weekends and evenings. Occasional travel may be required.
• Ability to communicate clearly and concisely, both orally and in writing.
• Intermediate computer knowledge and experience, including word processing, spreadsheets, databases, and credit card processing.
• Skill in verbal communication, including imparting information which is complex to individuals with widely varying abilities to comprehend, process and/or act upon the information.
• Ability to exercise discretion and judgment.
• Knowledge of and experience with outreach and community resources.
• Ability to work in a variety of settings, including client’s home, public sector and community organizations.
• Ability to make a positive contribution and to work constructively within a team.
• Ability to establish and maintain a professional working relationship with staff, participants and community. Flexibility and ability to change direction quickly is essential.
• Notary Public preferred.

Please send resumes to hr@warrentowship.net.

Warren Township is an equal opportunity employer committed to complying with all laws and regulations relating to equal employment opportunities. The Township does not base employment on an individual's race, color, creed, religion, ancestry, national origin, sexual orientation, age, sex, citizenship, veteran status, marital status, parental status, disability, or perceived disability.

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