Sales & Support Specialist

Who We Are

HomeGauge® provides the home inspection software and Internet tools inspectors need to best serve their clients. Using our software and cloud-based services, home and commercial inspectors are able to provide their clients with comprehensive information on the condition of the inspected property.  Reports can be delivered onsite or in an interactive format via our secure online portal. HomeGauge® is the premiere solution for inspectors to conduct, manage and grow their business.

What You’ll Do

The Sales & Support team provides prompt, productive end-user training and support of HomeGauge’s Software and related services. The Sales & Support Specialist will communicate between internal and external users, and Tier 2 Support. An ideal candidate will thrive as an individual contributor, as well as in collaborative settings, by providing timely support, input on process improvement, and designing support-related content for Users.  The role requires an ability to blend technical, creative, and communication skills.

Responsibilities

• Serve as a knowledgeable resource for Users who contact Sales & Support with platform-related questions
• Serve as a knowledgeable resource for interested parties who contact Sales & Support with pricing questions
• Execute end-to-end Customer and User configuration
• Trouble-shoot and effectively communicate/escalate issues to Tier 2 Support
• Manage priorities, completing daily User-driven inquiries (calls and emails), as well as longer-term related projects
• Assist in the creation and organization of Support Center content
• Assist in the creation of accounts and licensing for Users
• Assist in User Acceptance Testing
• Assist in Product Testing
• Train and onboard new Users
• May include ability to meet sales targets and quotas
• Develop and maintain long term relationships with Users
• Participate in conferences, live trainings, webinars, and videos on the products

What You’ll Need

• 1 to 3 years of experience in supporting a product; Customer Service, training and/or technical support experience a plus
• Excellent written and verbal communication skills
• Proficiency using Microsoft Office (primarily Excel and Word)
• Knowledge of HTML, CSS, and other web coding languages and practices preferred but not required
• Prior experience in a “Help Desk” or ticket environment, and more specifically, working with 3rd party customer service solutions like LogMeIn, RingCentral or Zendesk preferred but not required
• Windows or other computer troubleshooting experience
• A desire to learn more technical skills, including HTML, CSS, and beyond
• Willingness to travel and present the products in person at related conferences

Who You Are

• Talent for quickly identifying issues and implementing solutions
• Active listener who asks the “right” questions to fully understand a question/request
• Team-player who is eager to collaborate and welcomes open discussion to problem-solve
• Passion for problem solving and service with an empathetic mindset

What You’ll Get

• Ownership and challenge in your work
• Collaborate with intelligent and highly skilled coworkers
• Competitive compensation
• Advancement opportunities
• Excellent benefits, including health, dental, vision, disability, 401(k) and life insurance
• Generous paid time off policy including paid parental leave
• Remote work flexibility
• Company Culture that is Committed to Work-Life Balance for every employee
• Casual office environment with a startup feel

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.