Customer Service Rep

Job Description
We have an immediate contract opportunity for a Customer Service Representative in Lombard Illinois.
Hybrid/Remote position. Requires candidate to be available to work on-site depending on return to work policy.

Pay Rate: $17.00/Hr.

Big Picture Skills:

Process orders for Internal/External customers received via telephone, mail, fax and eCommerce while interacting with sales, logistics, credit, marketing, field service, contracts and distribution to ensure customer satisfaction.

What You’ll Be Doing:

Processing orders received by fax/email and EDI. Also researching inquiries by customers, sales, and marketing
Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers.
Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and delays.
Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos.
Document customer Logistical Complaints through the Notification module in SAP.
Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate.
Communicate errors to applicable departments for review and corrective action.
Create and maintain Customer Master Database for new & existing customers and work with internal departments to maintain accuracy.

Skills and Qualifications:

Computer skills, Strong verbal and Written Communication Skills, able to work in a fast paced environment

What You Need to Bring to the Table:

Self-Motivated, Detail Oriented, and Professional

Education:

High School Diploma or GED