Troop Support Specialist - Southside Chicago

We Are Girl Scouts.

Through our programs, Girl Scouts of all backgrounds and abilities can be unapologetically themselves as they discover their strengths and rise to meet new challenges. Backed by trusted adult volunteers, mentors, and alums, Girl Scouts lead the way as they find their voices and make changes that affect the issues most important to them.

At the Girl Scouts of Greater Chicago and Northwest Indiana, we all play a part in helping build girls of courage, confidence, and character alongside our volunteers and leaders. Therefore, if you are looking for an impactful role, we invite you to be bold, be proud, be resilient, be empowered and join our Girl Scouts Team today!

The Role - Troop Support Specialist:

We seek a troop support specialist who thrives on interactions with people and processes to work directly with troop leaders from the southside of Chicago to ensure the effective delivery of the Girl Scout Leadership Experience. You will report to a regional membership manager.

This is a full time role working 37.5 hours per week that is also benefits eligible.

What you will be doing:

• Mentors, coaches and supports adult volunteers who work with girls scouts in assigned program-grade level area (K-3, 4-5, 6-12) to ensure delivery of programs and services to girls scouts.
• Interprets the Girl Scout Leadership Experience philosophy and the council’s policies, procedures and standards for troop leaders/volunteers.
• Works with a cross-functional team to ensure the effective support of troop leaders and program-grade levels within service units.
• Monitors and provides support for problem solving and conflict resolution at the troop level in a timely manner.
• Optimizes use of technology to support customer service for volunteers.
• Provides answers, problem-solves, manages and responds appropriately to inquiries including, but not limited to, email, phone and walk-in customers.
• Assists in achieving the council’s membership and retention goals for adults and girls scouts.
• Ensures Girl Scouting is open to all girls scouts and adults by delivering the Girl Scout message of pluralism and diversity.
• Ensures the effective flow of communication from GSUSA and the council to troop leaders.
• Supports the work of the council related to product program, fund development, brand, program, camp, and more at the troop level.
• Ensures compliance with national/ local Girl Scout policies, as well as federal/state regulations.
• Models behavior consistent with the Girl Scout Mission.
• Performs other duties as required or assigned.

The skills you will use:

• Leadership – Models professional behavior that supports council initiatives, policies and plans.
• Oral and written communication – Listens with compassion and provides effective communication in person, on the phone and through email with diverse groups of people.
• Customer Service – Goes above and beyond to ensure current and prospective members and their families feel supported in the process of registering and renewing their memberships.
• Judgment, decision-making and problem-solving – Recognizes when sufficient information has been obtained to solve problems and make decisions consistent with mission and processes.
• Team-builder – Collaborates proactively and positively with staff and volunteers to create an environment of transparency, information-sharing and accessibility.
• Data Quality – Strives to attain high levels of data integrity, while understanding the relationship of membership data and reports to reaching annual membership goals.

What you will bring along:

• Bachelor’s degree preferred, or equivalent relevant experience
• Minimum 1-3 years’ experience and demonstrated track record in membership services
• Excellent customer service philosophy with proven ability to multitask, handle pressure and meet deadlines
• Excellent written and oral communications skills
• Technical computer skills in Microsoft Office (Word, Excel, and Outlook); customer relationship management systems (Salesforce); and social networking tools
• Demonstrated ability to foster teamwork and influence others to achieve results
• Ability to work flexible hours including evenings and weekends
• Experience and sensitivity in working with diverse people

What we will support you with:

• Trainings - you will be trained on our equipment, systems, and processes to ensure you succeed in the role.
• Understanding GSGCNWI - we have council meetings to keep each other updated and connect with fellow staff along with offering volunteering opportunities.
• Benefits - we offer health, dental, vision, and supplementary insurances to take care of your overall well being.
• Time off - vacation, sick, personal, holiday, and mental wellness paid time off is available for employees to take care of themselves and show our appreciation.
• A casual work environment - with a casual dress code and the option to work remotely, if applicable.

GSGCNWI embraces the unique perspectives that you obtain in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs. We are proud to be an equal opportunity employer.

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