Customer Service Representative

DIRECT HIRE Customer Service Representative  
$1,500 SIGN-ON BONUS

Our client is looking for a sharp Customer Service Representative to join their team. If you're looking to join a fantastic company, with great culture and good tenure - this is the perfect job for you! The individual will be responsible for assisting customers on the phone and via e-mail. CSR’s answer phones, communicate with customers, enter and check orders on the computer receive and respond to e-mails and resolve issues..

Location: NORTHBROOK 

Compensation: $47k + $1,500 sign-on bonus

Job Description:

• Handle high volume of incoming customer and sales rep phone calls regarding product and order related inquiries
•  Manages all aspects of the customer relationship from Order placement to delivery.
• Creatively works with Scheduling, Planning and Operations to solve problems as they occur.
•  Uses Root Cause analysis to put in place solutions to problems with customer orders, shipments, and documentation.
•  Builds and maintains customer relationships, as well as, department rapport.
• Communicates in a professional manner with external and internal customers by phone, e-mail, and in person.
• Receives and enters orders for products and services by email and fax using predetermined company guidelines.
• Works in conjunction with the Sales team and keeps them informed of critical order delays.
• Negotiates lead-times for sales orders using approved Supply Chain guidelines.
• Coordinates authorized returns and adjustments, as well as, customer credits.
• Monitors and communicates order status to internal and external customers.
• Other duties as assigned.

Required Experience:

• 2+ yr of B2B customer service experience
• experience in a manufacturing/supply chain industry
• previous experience using an ERP system