Customer Service Coordinator

SUMMARY:

Global LT is an internationally affiliated, people-driven Language and Cultural Training Services provider that allows for anyone to acquire a second language. Global LT is the industry champion of a people-first approach to language learning. This role is to help engage, coach, and encourage our customers to get started and stay involved with their language learning benefits while providing compassionate and empathetic customer service.

We strive to build an equally inclusive and diverse workplace environment that encourages, supports, and celebrates the diverse voices of our learners, clients, and team. We are looking for people who are driven, authentic, supportive, effective, and honest. You will have the opportunity to work closely with our customers to coordinate their language training, encourage them on their language learning journey and make a meaningful impact on their experience. You will be part of a team whose values are transparency, relationships, and action.

Working alongside the rest our team remotely, you will have the resources and support you need to grow and thrive in your career. While customer service experience is beneficial for this role, we value the lived experiences of any applicant and look forward to getting to know you.

Come work with us, remotely!  

RESPONSIBILITIES:

• Understand and advise learners through their language learning goals, driving engagement and retention while maintaining high client satisfaction
• Assist client point of contact by being the main point of coordination for language learning for learners and their families
• Counsel learners on authorized language learning benefits provided by their employer
• Enables quick entrance and lasting retention of learners within the language ecosystem via initial counseling call, coaching and follow up calls and emails
• Gather and effectively communicate learner goals and needs to the Talent Success and Recruiting teams to ensure the best possible matches of teachers to learners
• Maintain process, records, notes, and updates within the customer records management platform
• Contribute internally to the Global LT team via sharing knowledge, best practices, successes, and ideas
• Build rapport and relationships with learners to successfully create solutions for their language learning goals around the complexities that arise from learning a language during the mobility process

EDUCATION AND/OR EXPERIENCE:

• Proficiency in English is required

• Bilingual or multilingual would be an asset but not required
• Relocation/Mobility industry experience would be an assess by not required

WHAT WE NEED:

• Dedicated initiative for engaging learners and counseling on our services and learning resources
• Customer service mindset with the ability to identify learner and client needs, handle concerns with professionalism and drive solutions for learner success
• Self-motivation, accountability, and ownership in a full-time remote environment
• Teamwork skills focused on connection, problem solving and innovation
• Proficiency with Microsoft Outlook, Teams and Windows. Willingness to learn Microsoft Dynamics CRM.
• Strong organizations skills, methodical approach to entry and database information management
• Excellent, clear, and professional written and verbal communication skills
• Loves to work in a multicultural, diverse, and inclusive workplace with freedom, flexibility, and trust

EMPLOYEE BENEFITS:

Eligible employees at Global LT, Inc. are offered the following benefits per company policy*:

• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off (PTO)
• Paid Holiday Schedule
• Medical and Dependent Care Flexible Spending Account
• 401K Savings program, with company match based on your contribution up to 4% after 3 months of service

*Benefits listed are US. Exact benefits may vary depending on your country of residence.

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