Customer Support Representative x2

Customer Service Representative: Remote

We are seeking an experienced customer service representative for a long-term contract assignment for one of our clients. Candidates must have strong skills in handling complex, diverse questions & situations and resolving issues with professionalism and expedience.

Our client offers a wonderful workplace culture! 

Location: Rosemont, IL

Pay: $19-23.00

Hours: 8:00am-4:00pm, Monday-Friday
*37.5 hour work week

Industry: Professional training & Coaching 

Requirements:
• Experience working with a Customer Relationship Management database system

• 1-3 years of experience in Inside Sales, Customer Service, Channel Support or related role in an association or non-profit environment

• Multi-lingual communication skills (oral or written communication proficiency)

Responsibilities:
• Maintain an in-depth knowledge of products, services and partner processes to effectively answer partner questions

• Address and resolve customer questions and concerns via multiple communication modes, including but not limited to phone, email and online chat interactions

• Report customer feedback trends

• Educate customers on the best products that meets their individualized needs

• Inform customers on promotions, deadlines, program rules and other business considerations which may impact their purchasing decision or customer experience

• Assist customers with finding information on the website or completing any transaction in an efficient yet respectable manner

• Attentively listen to customer needs and interests and upsell additional products or services for which they may benefit
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#TalentAdmin